Pros NONE - lousy product, lousy customer service
Cons Unit kept homing on MN, I'm in NJ, battery lasts 20 min
Summary The unit I got kept homing on MN, even after I "trained" it to be in NJ. The battery would go dead after 20 minutes. I sent it back. They recieved it 12/26/06. I have called them twice since then, and am told their facility in TX is repairing the unit (today is 1/24/2007). They told me the problem is the weather in TX. Yeah, right. I wonder if I will ever get a working unit. Avoid this company like the plague!Updated
I called again today 1/30/07. It appears that their repair facility is swamped because Averatec has no quality control.
They can't find my unit. They tell me they need the tracking number from my courier, they don't use their RMA numbers to track things internally. Huh? They also thought my RMA corresponded with an All In One computer. As Alice in Wonderland would have said "curioser and curioser."
I sent them a fax of the return reciept for insured merchandise mail. Now they tell me I shouldn't have shipped using USPS, only UPS, FedEx or DHL. They could have informed me of this at the outset.
Now I have to wait for customer service to get the repair facility to find who's dog ate their homework. I'll keep you posted if there is light at the end of the tunnel, and it isn't a train.Updated
Averatec can't find my GPS. They tell they are going to send a replacement, but they don't have one in stock. I was told they will call me next week to give me an ETA. Based on the way this is going maybe it will show up with a white rabbit on Easter.Updated
George Carlin would desribe "customer service" from Averatec as an oxymoron. Two months and two weeks and not a GPS in sight. They tell me they don't have any in stock to send to me either, and they have no clue as to when I will get this either. Who knows, maybe I'll get this for Christmas two years in a row.Updated
I found the name of Averatec's corporate officers through a Google search. I called their HQ and used their dial by name directory. I left a voice mail for the CEO, and spoke to their VP Sales. She was very courteous and seemed genuinely interested in my plight with their customer service. She put me in touch with a guy named Sean, who apparently is in charge of customer service, and he had a GPS unit shipped to me in the next couple of days... without instructions, without dashboard or window mounts, without car charger, without warranty card. They had asked me to return everything to them, which I did, but there was no quid pro quo when it came for them to return stuff to me. I called and Sean was quite apologetic, promised to get the rest of the stuff to me right away. I got another package, still no instructions or car mounts other than a plastic back plate that would be useful if I had something to mount it to. I may get lost while driving, but the customer service department at Averatec is clueless. I called Sean again and sent him an email as well, with no reply at all. Too bad they aren't publicly held, I would love to short their stock.Updated
Today I got an email from Sean pointing me to the manual that wasn't included with the replacement unit I got. Tonight I tried to get my unit going. Now I know why the manual wasn't there, because they didn't want me to know there was no software in it. I'll keep you posted if there is light at the end of the tunnel and it isn't a train.
Pros nice LCD face, nice size
Cons started falling apart since I bought it, the pen itself broke right away, the gps holder to afix to your car broke within days, slow, short time battery, takes a long time during cloudy days.
Summary I take really good care of all my products. Now after a couple of years I charged it up and it won't even turn on and I litteraly paid around $300 for thinking it was a good quality gps, I guess I was totally wrong about these product, I am going to call customer service and see what they can do about it without charging me. don't understand why it's a poor product I've hardly used it and it was always keept in a safe and secure place.
Pros Easy to use. Can input a destination in about 40 seconds. Voice directions very good. Accuracy better than my work vehicle extreemly expensive navigation system.
Cons There may be no support or new maps available for the GPS. However, it was so cheap to buy I wouldn't spend $80.00 to update the maps anyway. I'll just get as many years out of it as I can then buy a whole new system.
Summary If you can find a good used one cheap, go for it. If you're looking to spend several hundred on a new one... don't. Spend it on a Magellan, Garmin, Tom Tom or a good name brand with good support.
"Great little travel aid. We've used it on 3 trips in the last year and it sure saved gas $$."on by ozarkgranny
Pros East to use. Features are great. Has been a great accessorie for us on trips AND garage saling too.
Cons None that we've noticed
Summary We think this is a great item and the price was good too. It has saved us time and gas $$ by not having to re-travel after making wrong turns. Just put in the address across country we are going to and follow the Voya's directions. We love it!
Pros North America and Canada with expansive POI, quick calculation and startup
Cons Route avoidence clunky.
Summary This unit functions well as a GPS for car, but doesn't have information for footpaths or other non-road routes. That aside, this unit was designed for the in-car market and it works remarkably well as an "out of the box" solution. Within minutes of turning the unit on, I felt as if I could use it to go anywhere I desired. The large display and simply touch-screen led me to feel comfortable very quickly. The included home charger is a nice addition (rather than making you purchase it as an accessory).
I have used this device to travel all over the Eastern seaboard and into the near midwest with very high accuracy. On only one occassion did the unit depict me in a location I was not (during a cloverleaf it thought I was taking an exit ramp), but it corrected itself within about three seconds. I live in a relatively new area with many very recent road which are all included and accurate on the maps card.
The Voya 350 has only two weaknesses I've found in terms of being a voice-prompted GPS unit. First, the detour and route avoidance are a little tricky to get to. After plotting your trip you have to go back to your destination selection and find "avoid roads" or "detour" as required. Second, when traveling over 45mph, the unit depicts you about 1.5-2.5 second behind your current location.
If you're looking for an inexpensive but reliable GPS solution for the US and Canada, the Averatec Voya 350 will give you a no-frills experience that is both easy to use and highly accurate.