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- Average user rating: 3.0 stars out of 74 reviews Back to product review
- My rating: 0 stars
Full user review
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1.0 stars
"Great unit,,, Customer service policy truly bites"
Pros: Economical and easy to use
Cons: Their customer Service department is a joke !
Summary: I bought the unit 12/24/08. On 3/21/09 it just stopped working. When I got back from vacation I called the number on the extended warranty plan. It doesn't take effect until after the Manufactures warranty expires ( 40 minutes on hold with various people). All I got for the extra money was a phone number to Garmin. Soooooo I called them. ANOTHER 40 minute wait to talk to somebody. At least they spoke english. So here I am an Hour and a 1/2 later and still no solution. The lady was quite nice and explained that the "Car charger" is a trickle charger and sometimes doesn't quite fully charge the unit. Great,,, a portable unit that doesn't work with the charger provided. She wanted me to dig around and see if I had an old USB cable that would fit the unit. HUH ??? I informed her that it was ALWAYS plugged into the car charger 24/7 on a dedicated cigarette lighter that was always turned on. I had "Hard wired" the little bugger myself so it was constantly on. Wellllllllll She told me that there was nothing she could do for me. So it was off to speak to a supervisor. He "bent the rules" by asking me to return it to them. I get to pay the freight ( Yipeeee ) Box it myself ( Yipeee ) take it to the UPS store ( Oh yeah ! ) And WHEN they get it they will ship out a refurbished unit in 12 to 15 business days. Now, I"m an outside sales person with a customer service department. If I were to tell a customer they had to jump through all of those hoops to return a clearly defective product I would be lynched. Or at best they would lock the door behind me and hid the wife and kids when I showed my face to sell them something again. The unit is a great little device. But its sad when a company doesn't stand behind their product and darn near "Challenges you" to do business with them.
I loved the unit,,,, but their customer service policys are totally UNDERWHELMING !!!
Garmin Nuvi 200:
