"Persistent Resetting."1.0 starson by philippaulpeters
Pros: Nice screen. Beautifully designed set.
Cons: See summary.
Summary: In this review, I will share with you my experiences with the Garmin Nuvi 3590 which I purchased in South Africa for use in South Africa.
On 31 December 2012, I purchased a Garmin Nuvi 3590. From the moment I switched it on for on-road use, it gave me problems. The set would automatically reset itself while in use. On the 10-minute drive from my home to the office, it would hang five times at exactly the same areas.
On 3 January 2013, I brought it back to the shop which kindly agreed to exchange it with a brand new set. This second set gave exactly the same problems as the first. It would reset itself at exactly the same areas.
I called Garmin South Africa and was told to bring it into their service centre. I gave them the benefit of the doubt and made the 70km (44 mi) journey (one-way) from Pretoria to Johannesburg in the hope that the problem could be fixed. I waited in line for 20 minutes before I managed to see a customer service agent. The agent did a factory reset and updated the maps and software. However, the moment I returned to Pretoria, the system reset itself and was giving exactly the same problems.
I called them again and this time insisted that they send a courier to pick up the set. They obligingly did so. A few days later they sent me a new set (my third one) which had been through an update and a factory reset. As I expected, the problem was not resolved. Do note that I provided Garmin with the exactly locations where the set would reset in order to give them a clearer picture of the problem.
I do have to highlight that I live and work in Pretoria, South Africa, and it seems that the resetting problem only seems to happen in Pretoria and not in Johannesburg. I have not tried it in other areas.
It is my opinion that the problem is systemic as the resetting occurred on three different sets and persisted even though the maps/software had been updated. And although the resetting only happen in Pretoria and not Johannesburg, I think it is up to determine if it is worth taking the risk that it would not happen in your city.