"Still dissatisfied with performance and customer service."2.5 starson by lablover
Pros: Nice screen but fonts are a little small. Voice command work ok if you turn down the radio and close windows. Picks up sats pretty quickly.
Cons: Vocal turn directions are sometimes late, causing me to miss turns. Does not always take the shortest route even when told to do so. It seems to have predetermined routes it will follow. It does re-ca
Summary: Customer service is deplorable. I have never seen customer service this bad!!This is my 3rd Magellan unit, beginning with a Roadmate 760. It maps were outdated by 18 months or so. They had promised map updates in 6, 12, and 18 months, and I finally got the updat just shy of 2 years. When the map upgrade was available, it was 69.00 and after I loaded it, the GPS failed. It would not hold initialization. Called Magellan several times before I got someone to say that the map upgrade had hurt the 760, and they were going to sent me a 4210, which looks like a 4250. Also at that time they had discontinued the 760 and the 4210 was a free replacement. The 4210 does not give voice directions. Their website said the 4210 gave voice turning directions, in 2 different places. Called Magellan again and explained the 4210 no voice guidence for turning. After holding forever, a standard practice when calling them, a different fellow got on the line and said they would send me a 4250 which does give voice guidence turning directions. They did send the 4250 promptly.
Their customer support is in the Phillipines and are I guess Filipinos. It is very, very hard to understand what they say and you have to constantly ask them to slow down and repeat what they said.
Their website registration process has been down 2 or 3 weeks now. I am unable to register the product for warrenty purposes. It's still down for this purpose today, 2/20/08.
I have emailed them and gotten no responses.
I have been placed on hold and they have never returned. I have been promised to return phone calls in 24 hours, and they have never come.
I recently found out that the maps in the 4250 are from first quarter of 2007, making them about a year old and they are the latest for the 4250. Yet the 760 maps, released in late December 2007, will not work on the 4250. No word from them on when the 4250 maps will be updated, other than about 18 months.
It also does not talk to my cell phone which is only 3 years old and Bluetooth capable.
Knowing what I know now, the next GPS will be a Garmin, and I'm telling everyone I know of my bad experiences with Magellan. Never again. In fact I had decided to shoot a hole in the 760 and return it, and go buy a Garmin, when the 760 map problem arose, so I tried once more. At least I still have a GPS I can use.