- Average user rating: 3.0 stars out of 50 reviews Back to product review
- My rating: 0 stars
Full user review
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18 out of 19 people found this review helpful
3.5 stars
"Excellent Value with VERY POOR Customer Service"
Pros: Easy to use with excellent features & excellent value
Cons: VERY POOR customer service & Outdated POI's
Summary: I believe I was the first to buy a 2200T at Bed, Bath & Beyond (using a 20% coupon, the price was $399.99). I chose this unit because of the excellent review from CNET and the cost (this is my first GPS unit). I wasn't dissapointed at all, until I found that the fastest route to work (32 miles / 45 minutes)didn't agree with the fastest route home (60 mies / 120 minutes). It was like the highways to work didn't exist when calculating the way home. I called Magellan's customer service (they are located in India, and it is difficult to understand some of the reps.) which insisted my unit was NOT defective. Even when traveling home and then asking for the fastest route, my first unit would avoid some of the fastest highways (Chicago area). I submitted a couple of emails about the possiblity of receiving a defective unit, but never received an answer. By the way, I did receive an email answer when I asked about an operating manual or the traffic kit, so I know they received my questions. I got fed up and exchanged my unit for another, and am happy to say that this unit performs exactly as hoped. The fastest route to work is the same as the one back home. My new unit displays interstate highway signs, where my old unit didn't. The POI's are a bit old (a couple of restaurants displayed have been closed for 1+ years), but this isn't my main interest for having this unit.
The ease of use, display, detour function and turn by turn navigation makes this unit a 9 or 10. The customer service is a 1 (at least somebody answers the phone quickly). Try this unit, but if you feel some of the routes don't make sense, exchange for a new one immediately. Don't call customer service to see if there may be a problem, because they will tell you that this is the newest unit and there isn't any problems.
- 1 reply to this review
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chitowngolf - was not clear after he returned unit whether his replacement unit was still a Magellan Product and Model. Initially he complains about customer service being in India and hard to understand and he ends with praises for Customer Service. Was this with same company or a different one? He/she leaves me confused!
Where to buy
Magellan RoadMate 2200T:
$149.99
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Amazon.com Marketplace
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$149.99 | Yes |
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