- Average user rating: 2.5 stars out of 22 reviews Back to product review
- My rating: 0 stars
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1 out of 1 people found this review helpful
0.5 stars
"If this is one of the 'best' I'd hate to see the worst"
Pros: Maps preloaded
Cons: Worst Tech Support Ever, No computer connection/software in the US, limited feature set, no user POI
Summary: Why is this even on the list of the 'best' at cnet? I guess if somebody mailed you one of these and you played with it for a day, you might think it was a decent value.
Ah, but if you ever needed help...
..you'd dig and dig through the web site, which is very euro centric, to even find a page related to the Americas. You'd try the number, and hear a cryptic voice mail, then your call is shredded. again, and again.
Then through some fluke of luck you actually connect to a live person, offshore, in the UK at least where English is a native lanquage. The connection is horrible though, some kind of nightmare VOIP line.
The tech advises you to mail it into a maildrop in California and tells you not to expect to see it for a month at least. Two weeks later they tell you it's dead, but they will give you a choice of sending the dead unit back, or giving you $100 off of a another model.
I get the impression that Navman is somewhat respected in Europe and Oz, but can't really commit to selling and supporting their product in America, maybe it's 'Garmin envy', maybe they just don't want to spend the money.
For whatever reason, they treat their American cousins like pond scum and it shows, it shows in the maps, in the POIs and how they treat their customers with broken units.
Navman F20:
