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- Average user rating: 3.5 stars out of 6 reviews Back to product review
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1 out of 1 people found this review helpful
3.0 stars
"A lot for a little but no support"
Pros: Very cheap plus tells street names
Cons: No response from support
Summary: Check online Dell coupons--I got $100 off! This makes it a very cheap GPS unit, not to mention with a large screen and voice directions with street names.
But there's no support. I had a problem with the unit. I called support--was on hold for over an hour with no answer. I then chose the 'leave a message and we'll get back to you'. I did this again a couple days later. No return call. I left an e-mail with their support saying that I'm returning the unit if they don't contact me. Nothing--no calls or e-mails. I really, really think that they don't have any support at all. Or maybe their only support person is on vacation this week!
The unit mysteriously started working again, so I'm wondering what to do--I'll never find another unit this cheap that has the basic features I need. I've got one week to decide.
Note that this company normally sells GPS software for Windows CE devices and phones. So this unit has a hidden Windows CE device underneath with their software loaded on it.
It also seems to dislike the major freeway in our area. It kept telling me to get off the freeway, but I wouldn't listen. (Did it expect me to drive for 50 miles on city streets rather than take the freeway?) Since I'm new with it, there's a chance I didn't hit the 'quickest' button, but still....
So be forwarned.Updated
Addition:
I guess support got back from vacation
They finally called me back and resolved the problem I had with the unit.
Pharos Drive GPS 250:
