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- Average user rating: 3.0 stars out of 41 reviews Back to product review
- My rating: 0 stars
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26 out of 29 people found this review helpful
2.0 stars
"Product seems promising but QA and CS lacking"
Pros: Small and portable
Cons: Documentation, quality assurance, and customer service are poor
Summary: I purchased the Navigator 5 Bluetooth to use with a Treo 650. Documentation is sparse and not particularly well written in English. They do, however, include instructions in many other languages. Activation of the software must be done by obtaining a code from their website. The server was down the evening I received my unit, so I was unable to activate the software until the following morning when they apparently rebooted the license server. Their manufacturing could use better quality assurance. Either my first unit was defective in more than one way or coldstart times on the unit are fairly long, on the order of several minutes. It took much longer to acquire a first signal than my colleague's Magellan Roadmate 700. Unfortunately, the power button stopped working within a few days, and I had to ship the unit back to TomTom for replacement. 6 business days after they had received my defective unit, I had to call to check on the status of my RMA only to find that they had not sent out a replacement yet. I requested delivery within 3 days as I have a trip planned and was promised overnight shipping. I called the next day to find out that the replacement unit is not scheduled to arrive until after I am planning to leave town.Updated
My replacement GPS unit arrived and has been working as I had expected from the beginning. Coldstart times feel appropriate now and the power button has functioned for a week. If I could revise my original score I would now rate the unit an 8.Updated
I'm not sure if the CNET reviewer has a newer version of the regional US maps than I have, but my Midwest map is missing the state of Indiana and has Idaho instead! It looks like Technical Support is swamped with questions, as it's been a week and a half since my inquiry without a response. Otherwise, the GPS has functioned as expected over the last few months.
- 1 reply to this review
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on the EPINIONS.COM ratings site, the majority of reviewers tend to claim that TomTom products are not very good quality, so I am not surprised this latest unit also follows-suit in poor Q/A.
