- Average user rating: 3.5 stars out of 34 reviews Back to product review
- My rating: 0 stars
Full user review
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3 out of 4 people found this review helpful
1.5 stars
"Honestly speaking folks - STAY AWAY FROM TOMTOM"
Pros: Good looking, compact design. Easyport mount is compact. Clear, crisp adjustable audio. Maps of different countries are available.
Cons: Mapping SUCKS, customer service ABSOLUTELY sucks. Text to voice is OK except that this unit has trouble pronouncing some street names, especially foreign street names. map corrections are very limited
Summary: OK folks, why do I hate TomTom? I have given this particular unit 3 chances. To use a baseball analogy, 3 strikes and you're out! This is a small, compact GPS. Unfortunately, there is much to be desired not only with this unit but with the whole TomTom line.
I purchased the One 130s 3x from Costco.com. The audio on this unit was very clear and distortion free. The mapping is not too good. I did a search for my brother in-law's address in Lancaster, CA and it could NOT find it. In fact, that whole community is missing from the map. Tech support said that I could do a map correction on the unit. I tried this but you cannot correct something if it doesn't even exist on their map! Tech support tried the same search on a TomTom 730 over the phone. They acknowledged that the address wasn't there. I went to my local retailer and tried looking up the address in their top of the line product - the 930T and again it could not find it. Then, thinking that just a US map would be more updated, I purchased that. WRONG! Same map except no Canada. Then came the real problems with tech support. This is where the lack of "technical" knowledge really came out. Over a three month period I must have called tech support 30-40 times. I did appreciate the fact that when I called, they picked up the phone almost immediately. BUT there were too many instances where anger took over because these people really do not know what they are doing. Being a systems administrator and a gadget geek, I know exactly what I am doing. I was able to find out on my own that downloading their map or updates online needs to be done on a USB 2.0 connection. If not, you will I/O errors because of the speed difference. Could they have told you that? NO because they don't know this. Anyway, somehow the map got corrupted. I did a map update via the computer and somehow it started calling my street which is Douglas Drive, Dover Air Force Base. Just a tad off wouldn't you say? Since this is basically flash storage for map files, storage is limited to 1gb. If you purchase a different map, because of space limitations and no SD card upgrade, you would need to remove one map to put another one on. Throw in your US/Canada map, POI files, voice additions and you're down to a few megabytes of remaining space. This slows down the unit big time.After dealing with TomTom's completely useless technical support, they finally determined that I should send in the unit for repair. Screw that. I returned this 1st unit to Costco and purchased the second unit. Gave 'em a second chance.
On this unit, I could barely hear the audio over the usual road noise and radio being on. This was the main reason for returning this 2nd unit. Gave 'em a 2nd chance.
The 3rd unit came and I have had enough of the mapping and POI issues. 3rd strike and you're out TomTom. I returned the 3rd unit and re-purchased the one I originally bought - a Magellan 3250 which I never should have returned in the first place. No worries about mapping or POI's. Voice command is really limited but I am able to disable this feature. Audio could be louder but the mapping is very reliable and the POI's? Can't go wrong - 6 million POI's. I have been through several brand name changes ie: Garmin 250W, Magellan 3250, Navigon 2100max, the 3 TomTom One 130s' and back to the Magellan 3250. As far as user friendliness, by far the Magellan is the one to get and the most flexible. Most if the time, if you try the unit inside the store, searching is limited because some of these units have trouble finding satellites inside a building. If you happen to purchase this One 130S or any TomTom model, I found out one thing: from the most basic unit to the most expensive, the map is exactly the same on all of them. If you enter an address in the One 130S and cannot find it, enter the same address in the top of the line model and cannot find it, RETURN IT! Put aside all the bells and whistles in the upper models and its the same useless map. I went to a local Best Buy, entered my brother in-law's address on a Garmin and BAMMO there it was! As a consumer stay away from TomTom, Navigon and all the small time companies like MIO or even Sony. Their specialty is audio and video products NOT GPS. If these 2 wannabe's want to play with the big boys, they've gotta listen to the consumers. Garmin and Magellan are so far ahead of TomTom and everyone else its not funny. I hope this review helps!
- 1 reply to this review
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You must have gotton a defective unit, because my unit is awsome. I love my Tom Tom GPS.
Where to buy
TomTom One 130S:
$89.99 - $172.66
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$149.99 | Yes |
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