"Faulty product released with know major "glitches""0.5 starson by John-Biglin
Pros: Customer service number was answered with relatively little hold time.
Cons: Faulty product released with know major "glitches". Uniformed phone personal. Tom Tom home program irreversively renders the unit useless. No online fix for known software issues. No warning of known issues in the box, documentation, or online.
Summary: I watched a presentation of this unit done by a representitve of TomTom. I was very impressed with the units capability's that were demonstrated. Once I got the unit. I downloaded the tomtom home program., and it all went downhill from there. Once you hook up the unit it searches for new maps with it's 30 day map guarantee. The program found that a new map was available for download for free. I spent hours trying to download the new map only to start receiving error messages. At this point the unit no longer worked at all. I called Tomtom customer service. and they sent me some links that would help me flash the unit and reinstall software. More time was wasted, more errors messages, and then software said that the new map was too big to fit on the unit. I called Tomtom back again and gave them the rundown of what had occurred and they looked up my problem #. They then said " Oh you have the 340 S; there is a glitch in those units." She then explained that the automatic update that occurs when you first hook it up, is what cripples the unit. I asked if I could flash the unit and download the original software image and reinstall. she said no. When asked why Tomtom would release a product with such a major issue? She Said "I don't know I just work in the call center." Needless to say I am just returning this unit as defective and not going through the RMA process.
I have been a beta tester for various hardware and software company's and I have never seen a product, even in a beta test; released with such a major software issue.
Bottom line. If you must have this unit, or received it as a gift; DO NOT under any circumstances update the unit or you will have a $250.00 paperweight.