"Major Tech Support problems."0.5 starson by AtlanticT
Pros: This could only be answered if the unit had functioned!
Cons: Lack of responsibility in Tech Support
Summary: Upon initial setup, the unit would not update. Called TechSupport and was told to run scan disk on the unit, then reformat the internal hard drive. Surely you jest - on a brand new unit ordered direct from TomTom?! Yep. So, I tried the scan disk which found nothing, but drew the line at reformatting the drive. That sounded too much like it would become my responsibility. Called back (this after multiple attempts to update and the hour it took to run scan disk) and got a different tech person. Was told "we had a bad batch of units ship out and none are taking updates. "We'll escalate your issue and get back to you." Two more days and nothing. Called again and was told there was no fix in sight. I asked for RMA and was told to wait for a fix instead! Then got an e-mail instructing me to mail the unit back - at my expense - for repair. Once again, this is a brand new unit, straight from the box and ordered directly from TomTom! Called again - this time to be told to provide proof of purchase - all this for a serialized unit and account which were direct from TomTom. After providing the info, I finally got the RMA and their FedEx waybill to send the unit back. Garmin, here I come!