Pros I like the 5" screen. It is easily viewable. The auto night dimming was nice also. It fired up quick, and after a wrong turn, gave quick corrections without going out of my way. Nice to do self updates for POIs not listed or road changes.
Cons POI database is not that extensive. Some popular stores that were opened about 9 months ago were not listed. A Costco Gas Station was listed, but doesn't exist. Mis-spelling names can cause a place not to be found. Cell ph nav system seems superior.
Summary I turned this unit in for a Garmin Nuvi 265 WT, which was very unimpressive compared to the TOMTOM. It lacked in all categories minus the bluetooth, which was hard to set up.
I weighed the option of continueing the $10 for cell phone navigation or get a GPS. GPS will pay for itself in 1.5 years, but will not be as detailed with the POIs.
I am going to buy a tom tom again, and update this unit on my own. It should counter the problems of missing Points of Interest.
It has routed me around traffic automatically which was nice. And gave the red light camera update without causing major alarm. The updates for free are a selling point, and the other creature comforts as well. Overall I would say this is better than a Garmin 265WT
Pros Nice screen
Cons Charger broke after 4 uses, Tomtom doesn't stand behind its product
Summary I bought this gps 1 1/2 years ago and used it four times. The fifth time I used it the metal tip from the car charger was missing so it would not charge. I found lots of reviews with people having the same problem. Called customer service which was in Mexico, they said they could not do anything because it was over a year old. I could buy a new car charger that would cost $70 and shipping and handling. At the time I paid $129 for it. What a joke! I asked if I could speak to her supervisor and the supervisor said the same thing. I wanted to talk to someone in the United States and they said they couldn't give me that info. Found the North American Headquarters in Massachusetts, but the phone would just ring and ring. They should stand by their product. DO NOT BUY A TOMTOM
I was so glad I bought it at Costco, they took it back without any problems. I love Costco
Pros Good reliable product at a good price, but this model is limited. I found the new software support to be exceptionally good.
Cons I have a TomTom XXL 550 M. This is my second TomTom. In my older model I got used to using the 2d view in the direction of travel mode because that is most intuitive for me. This model does not have that mode and I don't like 3d mode.
Summary If you like to use 2d direction of travel mode, choose a different model.
Pros Paid $69 (new) on woot.com. Menu system. Lat/Long. Screen size.
Cons I also had the update issue when I was prompted to download and install an approx. 1.5gb map file to the device. Fortunately I disconnected before the maps on the device were wiped which apparently has happened to some.
Summary Excellent GPS. Disappointing web/software support.
Pros BIg, bright screen
Easy to set up and update
Good voice choices
Cons None that I have found so far
Summary First, let me say that my previous GPS was a TomTom One XL - I had no problems with that unit. I uprgraded to the XXL 550 (bought from Amazon, refurbished). I had absolutley no issues with updating the unit using TomTom Home software (I have the Macinstosh version) - so not sure what these other reviewers are talking about when it comes to "bugs".Note: I have the XXL 550-S (not the T or TM)
I have dealt with their customer service dept, and have nothing but priase for them. They were courteous and extremely helpful - to the point where they actually stayed on the phone the entire time I was scanning and sending a photocopy of my purchase invoice! Probably the best customer service experience I have had in a long time.
The XXL 550 works just great out of the box - does exactly what it's advertised to do - nothing more, nothing less. I have not used other manufacturer's units, so cannot really compare them. I would definitely recommend TomTom products to my friends and co-workers.
Updated on May 20, 2011