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Average user rating:
- My rating: 0 stars
Full user review
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1.0 stars
""A map box" would not work"
Pros: "Specs on paper" and price
Cons: Would not lock on satellite signal and worst customer service
Summary: I ordered the NAV 720 on 3/16/2008 and received it on 3/20/2008. I was so excited about the NAV720 for its feature and cheap price. After I opened the unit and charged it up, I went through the setup procedure then went to ?Go To tab? to enter destination address and started driving BUT nothing happen, it would not give me any direction. I drove back home and started troubleshooting. I looked up satellite signal strength and it would not detect satellite. The satellite dish icon showed red. According to the NAV720 manual page 30 ?4.3.7 GPS Position quality (No. 8) if dish color is red then there is connection but the signal is too weak to give a position, GPS navigation is not possible?.
I called customer service and went thru typical procedure, ?Does it fully charge? Is device powered on"? And finally rebooted NAV720 twice and stood in my front yard, back yard and walked on street across form my house and still would not detect a signal. I was told by customer service that I need to send in unit for repair because it is defective. I sent the unit in for repair and they sent me a new, tested unit and still had same problem: it would not detect signal. I drove around my friend?s house, at the park, and at work. No matter what I did it but it would not detect a signal.
I talked to customer service and again went thru the reboot procedure, and then they asked me what type of vehicle I have and where did I mount device. (Like that was a problem). I was told maybe my house is in a dead spot. I had enough with this NAV720 and I ask for a refund and V7 said I need to contact buy.com for a refund. I already emailed buy.com and they said NAV720 has special return policy and I need to contact the manufacturer.
I talked to V7 customer support manager and supervisor and they told me V7 does not give refund for any products: they will repair or replace the unit. They will send me another NAV720, 3rd time, and if that does not work then they will give me an upgraded unit. It has been 2 weeks and I haven?t got my 3rd replacement unit. I talked to RMA department and they are out of stock for NAV720.
V7 NAV720:
