I love the feature's and the useability and their customer service is second to none I give this product high marks in quality, service, and being user friendly
I have had and used Nero products in the past and I have nothing but good things to say about them except price is a little on the high side but you get what you pay for
THEIR IS NO COMPARISON TOWARDS THIS PRODUCT.
TO ME ; THEIR ARE NO CONS.
PLEASE SUPPORT THIS PRODUCT, WHENEVER YOU CAN.
Highlights:
(1) Easy to Use
(2) Feature Rich Product - Multimedia "Swiss Army Knife"
(3) Good Technical Support
(1) As an upgrade, the pricing is acceptable. It is too expensive at regular price.
(2) Activation process can be inconvenient (see summary)
(3) Side-by-side configuration errors (see summary)
So, in summary, an somewhat expensive but great product, with good technical support. There are not many programs that have as much functionality and versatility.
I have upgraded several times and I have been using Nero software for years. Previously purchased versions were Nero 5, 6, 10 and 11. I am currently on Nero 12 Platinum HD.
The ability to watch, rip and record in BluRay format is awesome. The Nero Video utility (formerly Nero Vision) does a nice job, and so does Nero Recode. Nero burning ROM is the defacto standard for burning optical media.
They also offer good email and chat technical support. I have needed to obtain technical support a few times and the experience was satisfactory each time.
I frequently upgrade hardware and do Windows reinstalls often. The required activation for some of the Nero apps is a pain in the back side, as I need to contact technical support to correct it. They have always responded in a timely manner, but it is inconvenient to need to do that.
I also had issues with my installations of Nero 11 Platinum HD and Nero 12 Platinum HD. In both instances Nero Video would not launch with a side-by-side configuration error. I received a quick response and solution from Nero Support.
If you have side-by-side errors trying to launch Nero Video (aka Nero Vision), this can be remedied by updating Microsoft XML Core Services. You will want to grab "MSXML 4.0 Service Pack 2" and the security update. If you are using Windows 8, you will also want to install MSXML 4.0 Service Pack 3 (Microsoft XML Core Services).
http://www.microsoft.com/en-us/download/details.aspx?id=19662
http://www.microsoft.com/en-us/download/details.aspx?id=14623
http://www.microsoft.com/en-us/download/details.aspx?id=15697
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