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Average user rating:
- My rating: 0 stars
Full user review
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1 out of 1 people found this review helpful
0.5 stars
"Buyer Beware!"
Pros: Worked as advertised for 6 months.
Cons: Unwillingness to return a defective product.
Summary: I don't typically take the time to write product reviews, but I also rarely feel as frustrated as I do right now.
I purchased this CD player in March 2008. Six months later it stopped working. Onkyo gives you a one-year service warranty and advised me to take it to the nearest repair facility, which turned out to be about 45 minutes away from me.
It took the repair people 2 months to fix this unit. They had to order three rounds of parts, and basically rebuilt the entire unit at a cost that well exceeded the original purchase price. Fortunately, the warranty covered the expense.
Unfortunately, the unit broke again a week later.
I tried calling the original retail store for an exchange, but they referred me back to Onkyo.
An Onkyo Service Manager refused to take back the unit or offer any compensation. He said I needed to go through three rounds of service repairs before they would offer an exchange. When I explained that their service center had already gone through three order of parts and still couldn't deliver a working unit, he said there was nothing more he would do.
I'm not the kind of consumer that gets upset easily and makes unreasonable demands. But after all the hassle I've been through with this product, I feel Onkyo should offer me an exchange. I have several other Onkyo components and am otherwise happy with their performance. However after this ordeal, I'm inclined to find a different product maker.
Caveat Emptor!
Where to buy
Onkyo DX-C390:
$178.29 - $219.98
| store | price | in stock? | rating |
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$199.00 | Yes |
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$199.99 | Yes |
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Amazon.com Marketplace
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$178.29 | Yes |
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$219.98 | Yes |
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$199.00 | Yes |
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