Pros Unbelievable download speeds, at least near Baltimore, MD
Easy, fast setup
"Unlimited Data" We shall see if this is true
Cons No wireless N
Bulky, but still easy to carry in pocket
Summary Out of the box, the Apollo took about five minutes for me to setup and get online. Inside my apartment near Baltimore I tested the bandwidth using Speakeasy. I averaged a respectable 5-6MB down, and about 400KBS up. However, after stepping outside on my balcony, the speeds jumped to 19.25MB down and 1.45MB up. Streaming was very stable from Netflix and HBOGo. I can definitely see how some people would want to use this device as their primary internet connection. However, I'm happy with Verizon FIOS, minus the recurring billing issues, so FIOS will remain my primary source for the internet. I know their have been some who complained that Clear throttled them after exceeding 20GB per month, but really, for a mobile router, 45 dollars per month for 20GB is a steal. My normal mobile browsing usually is under 5GB per month so I'm happy right now. I have a trip coming up to Chicago and multiple business trips around the country in the near future so I will be looking forward to seeing what kind of bandwidth I get in multiple locations. Browsing is a snap and contrary to what I was told by a Clear salesperson, you can get online without using wifi if the device is connected to your computer. There are similar devices on market, but the difference with the Clear Spot is the unlimited data plan for $45. Yes, Verizon's LTE network is faster, but I really doubt if most users will notice the difference. Did I mention the unlimited data plan? I definitely give the Apollo the nod for now. Battery life is another plus. The router's admin page is also intuitive and very easy to navigate even for beginners. Security is tops with AES 256 encryption available. I will provide an update later, but for now, this router rocks.Day 2, battery life is pretty amazing. I left the Clear Spot Apollo on from 8 to 4 today with multiple users for most of the day. Battery was pretty much dead by 4, but not bad for being on all day.
Updated on Aug 18, 2011
Pros The device was easy to setup up and worked right out of the box.
Cons Display stopped working after 3 months. Worked with tech support for several weeks trying to get it to run, finally talked to account services who wanted to charge me for a new device. Had to talk to supervisor to get refurbished model and pay S&H.
Summary While the service price is good $45/month for unlimited 4g (although I think they throttle), the device only works for a short period of time. I have seen comments from other users with similar problems. The customer service is incredibly sketchy. The representative tried to tell me that since the device could still connect to the internet, the device wasn't broken and that I would have to pay for a new one if I wanted a working screen. I spent almost 30 minutes explaining that a nonworking screen still counted as a malfunction and that it was covered by the 1-year warranty. Finally talk to his supervisor (after holding for another 30 minutes) to get a refurbished one for "free" (still charged $10 for S&H). I'm glad I'm only paying month-to-month because I would be scared to sign a contract with this company.
Pros Website has so much of info on the advantage of 4g . Need to actually work on it to validate what they are saying
Cons They do not have any information on their website on the cost. You have to end up talking to their sales exec on the phone who gives you this boring lecture rather than giving you info on the pricing or the cost.
They ask for "YOUR PERSONAL DETAILS" to
Summary 1. They look like a good competitor to Verizon (based on reviews).
2. They sales methodology is so horrible and bad.
3. They have no option on their website to give the cost of the MIFI Gadget , its only the price that made to LURE web visitor to call them
4. Once you call them , you are subjected to go through hell before getting any information from the person who ever comes on the line.
5. I was on the line for close to 10 mts and didnt get any quote!!!
6. He took my phone number address zip code .
7. Still i didnt get a quote
8. I got suspicious when he asked if my home was rented or own
9. Then he wanted to know of the current service provider---Which is not required ....this guys sounded like a nosy / inquisitive / curious or fishing for information on finding out which service provider i am using.
10. I didnt like this because i was already on the phone for so long and he was not interested in giving me a quote.
11. He wanted my SSN to give me a price quote and cost of the MIFI Gadget !!!
Something's not right here and certainly shouldnt ask for SSN to give a price quote or for the cost of the mifi gadget.
Hope Clear Spot has some good explanation for this and could publish on their website why they are asking for SSN to give a price quote and how the personal information is being handled.
Pros Easy to use device and router interface page. Occasionally
reached speeds above 3Mbps and up to 6Mbps. Mostly average
between 1 Mbps to 2 Mbps up and below 0.50 Nbps down
Cons About 1/2 mi fr tower. Never got above 3 bars. Spent hours tech support. Same routine: power down&refresh connection Clear end or netsh commands winsock reset & to flush dns. Finally Day 29 Clear tech support says never going to work
Summary Big boo to Clearwire tech support for not being honest and giving opinion in my home location never going to get good enough singal to support speed or giving me time to contact Cox cable and/or Verizon before my 30 day Clear trial runs out. Days with speeds below 0.75 Mbps down. Not exactly what one wants to spend 50 a month and 100 on a router for. Since there is a router log, must be a better way to diagnose problems. If it does not work for you
week one, return APOLLO to Clear and look for service elsewhere!
Many nice people at Clear tech support, though if you go heavy on the no problems and and thank you's. Just wish they could make Apollo high speed. Would have settled for the 3 to 5 Mbps range because of unlimited data. But no can do.
Cons Clear customer service, policies, and general ineptitude.
Summary I tried to buy an Apollo Clear Spot from Clear's 800#. They won't just sell it, you have to buy a monthly plan, even though they sell short term plans. I wanted it so I could work on vacation and as needed in the future.
I finally found one in stock at a Best Buy. I bought it and booted it up while on vacation.
I saw the weekly plan for $25 and added to cart. Upon checkout, the browser just spun.
<Strike 1> (time wasted: 20 minutes)
I used the chat function. the dude told me to clear cookies, cache, reboot etc. Still didn't work
Told me to call the 800 sales number to sign up for the weekly plan.
<Strike 2> (time wasted: 45 minutes including hold time)
Sales guy on the phone basically called me a liar telling me Clear doesn't offer short term plans and I had to sign up for a monthly plan.
<Strike 3> (time wasted: 45 minutes including hold time)
So I asked to speak with his Supervisor who informed me the sales guys aren't trained (or even aware) of short term services. She took my details and told me she would manually set me up and would call me back in 20 minutes. She never did (time wasted: 30 minutes including hold time)
Getting worried that I wouldn't have internet for work on Monday, I called again on Sunday afternoon, again basically again accused of being a liar and that Clear doesn't sell short term plans. Again I ask to speak to a Supervisor. She assures me she will set me up, and she collects my details.
Then drops the bomb. Since she is doing this manually, my modem won't be active for 48-72 hours!!!
Sometime midweek of my vacation!!! ***?
If these sales guys can't even take my money, I can't imagine how horrible Tech Support is.
The Apollo is going on eBay for some other sucker. Short this stock, It is known that Clear is short on revenues, now I know why. Total idiots.