"My Boost Mobile Horror Story"1.0 starson by yosaintlaurent
Pros: Great Signal (in Worcester, MA area)
Cheap Unlimited Plan
Cons: HORRIBLE SERVICE REPS
Summary: The customer service for the company is horrible. I had called and asked about a refund for money I just paid that day and to see about switching me plan. The first rep(REP ID QZ281626) said, I can not do refunds. Not that the company doesn't. So, confused on her answer I asked to speak to a supervisor. The supervisor said I will give you a refund for the balance in your account since we can not give you a refund for the payment just made. She transferred me to the Processing Department. The rep there(REP ID 0011) told me that Boost Mobile does not give refunds. I said I don?t understand why the supervisor told me they would be its whatever, nothing anyone can do, I will deal. But then the first rep called me to harass me and say "haha, I told you you can't get a refund". I called back to complain and sent a email to them regarding it. The two days later a rep(REP ID CR894942) called me ask said we will give you a refund because of what happened. But once transferred to the Processing Department, the rep there(REP ID 0992) and her supervisor(REP ID 0684) told me that despite the fact I was called as told that i would be getting a refund that they could not give me one. I was switched back to customer service where the rep(REP ID 1337619) once again said yes you are suppose to be getting a refund and switched me back to the Processing Department where the rep(REP ID 10607) where once again I was told I would not be getting a refund. I emailed them about what amounted to a slap in the face they gave me by calling me and saying they would refund me due to there rep using my customer information to call me and then saying no not even 10 minutes later. I got a call two days later from a rep( REP ID CR527602) who said that Boost does not give refunds. I explained to her that I was told because of their reps actions I would be getting one despite policy. I then talked to her supervisor(REP ID CR554135) who told me that despite the fact that yes it is listed on my file to give me a refund that because the Processing Department and Customer Service does not share files and notes that Processing could not see that Customer Service had given the ok to refund me. She also said in a very mean way that no she would not talk to the Processing department to get me my refund. That despite being promised a refund by Customer Service(who can't give refunds but can give the ok to give them) that the Processing department did not have to give it to me and they didn't have to make them. They are set up in a way that one department can tell you that will do something knowing that the other does not have to honor it.