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"Old Phone but Good Phone" on by GoingPlaces2
Pros: Easy to use, reliable phone, great battery, very inexpensive service (free incoming), two phone numbers, worked great all over Europe (9 countries visited in all)>
Cons: Call back service.
Summary: I actually like the fact that the phone is very basic as I did not want to spend my vacation figuring out a new cell phone. Plus, the only thing I need is to make and receive calls. If I want to take a picture, a cell phone is not going to compete anyway with my 12 mp semi-professional camera. The bottom line is that the phone/service did want I wanted it to do - make and receive cell phone calls overseas for much less than my T-Mobile service. I took advantage of the US number by forwarding my regular cell phone number to my new National Geographic service and , instead of paying $1.29 for roaming, I paid $0.25. Furthermore, I had my wife and kids call my UK number using a calling card and it literally cost about $0.15 per minute. I give Cellular Abroad a 5 star review.
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"Not what was advertised" on by Niaux
Pros: I was able to make some calls in Spain & France
Cons: I only completed about a dozen calls but had to top-up my minutes faster than the rates advertised. The customer service number was out of service for several days. I sent them an email complaining that the charges did not seem right & within a few h
Summary: I will not use them again.
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"These phones and service were AWFUL" on by MZeeV
Pros: They shipped on time and they sure did bill on time.
Cons: Had to replenish minutes 2 times for each of 3 phone - totaling over a hundred dollars each. Over 16 days I'd say we connected successfully to each other < 10 times. These phones sucked! Not only were they extremely old technology that was difficu
Summary: Don't get these phones...
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"Zero customer support." on by sdane
Pros: Phone worked sometimes.
Cons: I wanted a billing summary of minutes used, text usage, data, etc. Not part of regular billing. Nothing mentioned in website. Several email inquiries generated "will respond within a few days" messages -- and then never received any response. Calls to 800
Summary: Worst cell phone customer service I've ever had. Actually there was NO customer service at all. I'll never use or recommend this service.
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"cellular abroad does not stand behind their data plan" on by schoenbg
Pros: voice service works
Cons: data service does not
Summary: cellular abroad's prepaid SIM card in spain from masmovil is supposed to include 500mb of data. unfortunately it does not work with iphone4 or 3gs. masmovil was unable to make it work after hours on the phone. when i contacted cellular abroad, there response was......
Dear Geoff,
Thank you for contacting us. We apologize for the issues that you are facing. Unfortunately, data is not something that we can guarantee here. But, Mas Movil should be able to assist you with this. We would not be able to provide a refund as the service is working for making and receiving calls. Are we to understand that you have already done these steps:
Using Data
To activate data for your Spain MasMovil service, follow these instructions:
Activate the service by calling 1473 SEND Configure your phone for data - Locate your phone's "web sessions" or "internet setup" submenu and create a new profile/access point Locate the "APN" setting. You do not need to adjust any other settings.
Set the APN value to "internautas"
Save the profile and launch your browser.
Thank you,
Wendy Fernandez
Cellular Abroad
Customer Service Manager
(800) 287-5072 x 104
(310) 862-7100
wendy@cellularabroad.com
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