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"A real Jekyll / Hyde company......."
on by darthvagrantPros No contract
Cons No meaningful, knowledgeable support. Unreasonable policies.
Summary I initiated cellular service with Consumer Cellular. On 7-9-2010 I received two Motorola EM330 cell phones. On 7-12 one phone locked up. Upon advice, I removed the battery to reboot the phone. When doing so, the battery door latch became disengaged from the phone body. I then advised Consumer Cellular of this event. I was IMMEDIATELY told :?now you?ll have to buy a new phone?. That?s a direct quote. Phone less than four days old? ?The Buy a new phone? statement made at least 8 times as I worked my way up the staff levels of customer support. I was ultimately able to reinstall the battery cover latch button, and decided I had made a grave mistake of choosing Consumer Cellular, and elected to return everything per the terms of their ?45 day return policy?.
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Unbelievably, I was then told in no uncertain, terse terms: ?We won?t accept the one phone back. We don?t accept broken phones for return. You can keep that phone, it?s yours now?.
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The phone WAS NOT ?BROKEN? ! I had never described the phone as ?broken?, only that the battery cover latch had become disengaged. I had already managed to successfully reinstall the latch release button.
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Their oratory during the sales pitch was filled with accolades of self-praise as to what a great service they provided, how they were the ?no argument? cellular provider. ?We?re different?.
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Different they ARE! I have never witnessed such a Jekyll / Hyde transformation of any entity in my life. The mood went from ?kissy-kissy? (for lack of better term) to outright acerbic, rude, and irresponsible dialogue in the transition from sale to service issue.
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Actually the Motorola EM330 was a poor choice, being cheaply made and overly fragile. Doubly so when dealing with a cell provider with the post sale policies of Consumer Cellular. -
"miserable phone number transfer process"
on by wojtula49Pros Hard to say at the moment but the good news is : The phones work!
Cons They never stand behind automatic transfer your old number like they promise in their Order Summary.
They do not have record of some of your entries you have made.
You are looking at 42+ minutes "oh-hold&on-line" to put you through the process.Summary You got what you pay for.
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"Beware! ask questions before you buy."
on by fryguy01Pros Phone service is okay.
Cons I called Consumer Cellular 4 times and emailed them and emailed them 5 times. Each answer seemed to be designed to be what I wanted to hear, not the truth. Customer Service's inability to train their employees leads to much confusion. After 15 minutes I
Summary Beware! If you use Consumer Cellular your name and number WILL NOT show up on their phones. All they will see is the state you are in and Caller ( Texas Caller). Hardly anyone is answering my calls as they don't know who is calling! So ask the right questions before you start service with Consumer Cellular."
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"Service poor, phones are not user friendly"
on by goldenCindyPros No contract.
Cons The keyboard phone is not user friendly AT ALL. There is no "unlimited" service no matter how much you pay.
Summary I used to use Verizon and was looking to reduce costs when I changed. Biggest mistake of my life! I hate this service and I hate the phone. It piggybacks AT&T, and so I do not get service at times in my area (NC). Since this is my only phone, it is not a good thing. The phone itself is a bottom-of-the-barrel keyboard type phone, and is so complicated to use, it fries my brain every time. So many "moves", just to text a simple message, and this is WITH a keyboard. The browser is like from the 80s, and the ringer is so quiet on high volume, I miss most calls. The plan is not unlimited, so if you go over, even paying for the most expensive deal, you are still going to "get" it.
This phone service is for people who do not text and live in a flat area where AT&T works well, and also do not make too many calls...maybe in addition to a landline, a "second" phone for emergencies. Other than that, DON'T DO IT. -
"Poor info re policies."
on by duchess2057Pros There is not much to like right now, as I haven't started to use it.
Cons The product may be okay,time will tell, but I don't like the service.
Summary Right now I am pissed off because they ordered,without my knowledge, a "hard inquiry" from the Credit Bureau. This resulted in my Credit Score going down, plus it will stay on my credit rating for 2 years. Their Service said is was because the activation fee was not paid in advance. Excuse me, but they didn't offer that. Also I have been given a phone number with an area code which is not the area that I live in. They can't change it because mine is not available? I don' t understand and don't think I will keep this account very long.
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