Pros None at all
Cons Dreadful battery life and customer service
Summary I got this phone in April 2007 for $30 from Best Buy, and it has given me nothing but months of aggravation. Simply put, this model phone is defective. The battery will not hold a charge in standby mode for even 24 hours, as many other reviewers have noted. I have contacted Virgin Mobile several times to get this rectified, and with each attempt I get brushed off and more aggravated.
They sent me two replacement models and each one had the same problem -- terribly poor battery life. (Beyond that, the menu system is not well organized and the phone is pretty annoying.) I really just want a simple cell phone to make a call now and then.
Now, after three defective Marbl's, I have asked Virgin Mobile to give me another $30 phone instead and you would have thought I asked for a free car! One of their snotty supervisors had the audacity to say that it was like asking for a $500 replacement phone. It's the same stinking price – $30!! I asked for my money back but they refuse to acknowledge the 1-year warranty this phone has and will only offer to send me a reconditioned phone that came out nearly 4 years ago. Like that’s a fair trade! I can’t imagine that VM has no pull with Kyocera that they can’t force them to take back a product for a full credit, so something else is going on.
This phone is defective and the fact that VM won’t acknowledge it is appalling. I even went so far as to write a letter to a VP explaining my situation and he passed the buck back down the ladder to their lame customer service reps. In my entire life, I have never experienced a more frustrating, mind-numbing and unbelievably poor customer service experience. If you wanted to teach a class in how to mishandle a simple problem, you'd use my problem as a reference. This phone is a piece of junk, and Virgin Mobile is one of the stupidest companies ever. They have just lost a loyal customer in me.
Pros Offers almost as many features as most other Virgin mdels
Cons Poor wallpaper selection.
Summary I don't place calls on my cell phone often, so I pretty much carry it for emergencies...After years of using an outdated candy-bar style Nokia prepaid phone, I decided to upgrade just a little. I purchased the Marbl in June 2007 for about $20. For the money I'm pleasantly surprised with the variety of the features. Very nice looking too. I like the speakerphone. Sound clarity is pretty good. Haven't had a dropped call. The phone is very lightweight - I hardly notice when it's in my front pocket...I have not had the battery problems others are reporting. Could that be because I purchased mine after Virgin Mobile addressed that issue? I don't know. My battery lasts several days on standby, with a couple calls placed or received each day. Excellent phone if you're seeking an inexpensive prepaid option without a lot of frills.
Pros Attractive, compact, no frills, excellent value for the money
Cons No external display, very limited ringtones and graphics
Summary This phone performs the essential functions of making and receiving calls well, with good addressing and message management, and a few other nice, but basic, functions. And at under $20, this is an excellent product. Especially if your cell phone is not your life.
Battery life is at least as good as my other phone (Vox8610), if not better, about 5-6 days with 35 minutes talk time. (I haven't been able to go 9 days without using it, nor have I talked for 3 hours so can't comment on claims of maximum standby or talktime). I don't use it much, so charge it about once a week.
Also, maybe it's the shape or texture, but I've dropped this phone more than once...seems to slip out of my hand. Fortunately, it still works. I guess that's a plus.Updated
Now into it's fourth week, this phone's battery is lasting just about 5 days on standby, with less than 5 minutes of talk time, somewhat diminishing performance. Definitely not what was advertised. Still, it's an excellent value at $18.00 (at Target). I'm still very pleased with it, but if battery goes down from here, I will be wishing there was some way I could change my rating!Updated
After several weeks, the battery life seems to be diminishing -- about 5 weeks on standby with only a few minutes talk time. Definitely not what was advertised. Still, at $18 (at Target), it's a great value, if you can live with having to charge every few days.Updated
I meant, after 5 weeks of use, I now get about 5 days on standby.
"I like this phone."on by RevShawn
Pros Good display, reliable and easy to use.
Cons Texting is difficult at first.
Summary I've read and heard some bad comments, but I really like this phone a lot. It doesn't bog me down with features I don't want/need (camera, Mp3, and so on.)
The battery life on standby was not the advertised 9 days, but after several charges it's getting better.
Sending texts is more complicated than my previous phones but I'm learning to adjust.
If you just want a good phone and are not out to impress anyone this one is great.
Pros Very compact, good call quality
Cons Horrible battery life
Summary Silly me, I forgot to hang onto my receipt and the phone's original packaging, or else I would have returned it! But first, the positive...
I like the Marbl for the most part - it's small but with decently sized controls, and has the basic features I want (web access via VirginXL, standard tools like a tip calculator and stopwatch, and my new favorite - voice memos) without the extras I don't use (like a camera or lots of ringtones). Call quality is good, if not spectacular, and I can hear the caller even when I'm in a noisy environment.
On the negative side, here's one minor annoyance: my old K10 Royale could display the time, even when I was somewhere with no signal (like the subway), as long as it had been on and receiving a signal before I entered the no-signal zone. Not so with the Marbl.
And here's the huge negative: battery life! What battery like? Virgin Mobile's website claims 3.8 hours of talk time and 9 days of standby. Nope, not even close. I take the phone out of the charger at 6:30am. During a typical day, I send/receive eight text messages and make one >5 minute call. By 6:30pm, the battery indicator is nothing but a red outline. I thought it was just me, but I've read and heard a lot of other complaints about the battery, so I'm blaming the phone.
Honestly, for the price the Marbl would be a terrific basic phone if it weren't for the poor battery life.