"Can't Use as a Phone! Voice Quality is TERRIBLE"1.5 starson by MatthewCohn
Pros: Nice keyboard for texting.
Relatively low cost.
Easy to use
Cons: Biggest flaw is voice quality is TERRIBLE. The people I call frequently can't hear our voices well enough and ask us to repeat ourselves. There is a frequent Echo on the calls, dropped calls, and voices sound like we are using tin cans. REALLY!!
Summary: I wish I had researched this phone more before I purchased it. We got my daughter the LG ENV phone about 6 months ago and had a good experience, so when my wife dropped and broke her LGVX8300 (best voice only phone that was ever offered), I decided to get her the LG Octane phone since the reviews said it was basically the same phone, just updated a little. Well, unfortunately, it doesn't work nearly as well as the eNV for voice calls (which is what we use the phone for).
At first, I thought maybe my wife didn't know what she was doing, or maybe was just complaining about the phone because the LGVX8300 has such good voice quality. So, I took the phone for a few calls and tried to adjust the settings. It was TERRIBLE. I really couldn't have any productive conversations with anyone. Strangely, about 1 out of every 5 calls is OK - but the other 80% of the calls have voices that echo or sound VERY distant (like the old game where people talk through tin cans connected by strings). And, calls get dropped or crossed with another call fairly regularly.
We have 6 cell phones in our house, and over the years have had all types of phones. This one is by far the worst.
At first we thought we just got a "lemon" and that we would just exchange the phone for a new one. So, less than 24 hours after we purchased the phone, we took it back to the Verizon store. I thought they would just swap it out and we would be happily on our way. Well, much to my surprise, they told me that all the issues we mentioned were known issues with the phone and that they were told a bug fix was being worked on to fix the problems. They told me because it was a defect in all of the phones of this model, that they couldn't give us a replacement. AND, when we said we then wanted to change to a model that could be used to make calls, they said they would charge us the re-stocking fee - I was shocked... 1st to have them tell me that the many issues with call quality were across all the LG Octane phones and were a "known issue" (of course the sales person didn't tell me that when I was buying the phone) was surprising enough, but to then tell me that because it was a "known issue" that they wouldn't exchange the phone made no sense at all.
I spend about $3,000 a year with Verizon for all our phones, so I sent an email to the Verizon support department when I got home. Fortunately, they responded in writing and with 2 phone calls to let me know that they would let me return the phone.
Bottom line, this is the worst sounding voice phone I have had in 20 years of using cell phones. It is fine for texting and other non-voice features, so, if you don't need to make calls (I realize that some people today really just use their phones for texting), then maybe this isn't a bad phone for you. But, if you want a great, reliable phone for voice use, this is NOT the one.