"Updated software (V4) = no echo or shut-off problems!"4.0 starson by bfltsnik
Pros: Good call quality; good battery life; good keyboard; satisfactory camera; transfer music, media and documents through computer via usb; bluetooth 2.1
Cons: Wish there was an alternate keyboard lock option besides the "OK" button twice so as to prevent pocket-dialing,
Summary: I got this phone (refurb) free on the verizon website several weeks ago. It downloaded a software update (V4) immediately over the air and I have had no echo problems or shut-off problems. To me the voice quality is just as good as my old ENV-2 if not better. The keyboard is fine and the camera is better than my old phone. I saw that lots of people posted problems about it, but I decided to get it anyway and I'm very glad I did.