"Verizon--at best, misleading; at worst, dishonest"1.5 starson by ashutch
Pros: Display, call clarity, feature set
Cons: Bluetooth functionality, Inaccurate marketing and publications
Summary: As a photographer, it is important to me to have my photos on my phone as wallpaper, etc. One's not taken with the phone, but with my camera and transfered from my computer to the phone. Odd as it may be, Bluetooth image transfer capability was my number one criteria for selecting a phone. Though Verizon's Bluetooth functionality chart shows FTP (file transfer capability) for the LG VX8350, I waited until the Venus came out so I could compare the phones before I purchased.
After looking at them both, the LG VX8350 still seemed like the way to go. The phone itself is fine--much better than the RAZR I turned in several months ago--and I would have rated it higher had I felt Verizon had been at all honest regarding Bluetooth.
Verizon's website shows FTP capability for the LG VX8350. The users manual specifically states, in several places, that I can send and receive images via Bluetooth with the LG VX8350. The menu on the phone has an option where I can send and receive images via Bluetooth. An insert added to the box did state the menu on the phone was incorrect, and should have stated "Basic Imaging - Allows sending and printing of non-protected images for storing and printing."
Unfortunately, none of this is accurate; when I try to send an image via Bluetooth using the phone's menu options, the phone beeps and shows an error message stating Image Transfer not supported. Similarly, I can't access the images with my computer's Bluetooth file exchange. Why?
Well I called technical support and they told me the phone doesn't support it. I asked why then all the literature states that it does, and instead of answering me they transfered me to a representative at LG. Ironically, she told me that Verizon specifically blocks the phones Bluetooth capabilities for images and ringtones in order to boost usage of their "pay per use" services. She also told me the new Venus phone is similarly blocked and added that similar phones at ATT don't have such blockages.
Subsequently, I noticed in the "My Sounds" options menu, Verizon has removed the Move option (as shown in the user's manual) in order to prevent those from being used as ringtones.
I realize that Bluetooth functionality is probably not that important to most users, but I think dishonesty is. I am very disappointed in Verizon and their representatives with this matter simply because I believe they are not accurately presenting the facts about their phones. I also don't like having to pay Verizon to move files that I own, between a phone that I own and a computer that I own, and I don't think most customers would, either.