Pros Truly unlimited calling and texting for a good price.
Cons Very limited coverage area, spotty quality, and a poor excuse for customer service.
Summary If you live in one of the few coverage areas, don't plan to travel with your phone, and have no reason to call customer service, then MetroPCS is probably a good choice for you. I must admit, they mean it when they say unlimited. Unlimited calling and messaging (whether text, picture, etc.) is always standard and for a great price. The true downfall of this service (which is otherwise a great idea) is how limited it can be.
If you constantly travel or go out of town, there's a huge chance that your phone will be useless. A year and a half ago I lived near Tampa, FL where service is available. I took a trip to a Students of German convention which was held in Daytona. The last place I was able to use my phone was Orlando. For three days, I was unable to call back home or receive calls from my teacher who was leading the trip. I believe that Daytona has now been added to the coverage area, but at the time I was very disappointed. When I did get service, the call quality had a tendency to be very poor.
Also, good luck trying to get cool stuff for your phone. I tried continuously to buy a ringtone for my phone, but they made it nearly impossible for me. The customer service is outstandingly bad.
This service has an opportunity to be a great carrier, but until they can do some housecleaning, this may not be the company for you. However, if you plan to stay in the same area (assuming it's available) and don't mind paying a bit extra for a phone, this could very well be what you're looking for.
Pros It was nearby, other than that so far the WORST cell phone company I have dealt with, and I've had Sprint, T-Mobile, AT&T, and Verizon.
Cons A friend signed up with them, and had a hard time getting the phone to work, so he asked me to try to fix it. I tried calling 611 from the phone, and almost had a breakdown trying to deal with them. See below for my horror story...
Summary I would stay away from Metro PCS. A friend signed up with them in 82 St. in Jackson Heights, and they didn't even connect his phone properly. He was able to make calls from the phone, but was receiving phone calls on his old cell phone after switching his number from AT&T to Metro. I called customer service for him from the phone, OMG WHAT A HORRENDOUS EXPERIENCE. The recording asked me what I needed, and I said technical support. It didn't understand what I wanted. So I said operator. That led to twenty minutes of "I understand you want to speak with an agent. Let me see if I can help you first..." No amount of cursing, pushing buttons, or yelling operator and agent over and over again would transfer me to a real person. I finally had to say that I wanted to activate a phone to get somewhere. Then the live person first told me that I needed to activate the phone. The connection was horrible and I could barely hear the person. He then said he would try re-activating the phone to see if that would help. He put me on hold for ten minutes, then came back and said he was having technical difficulties and to keep holding. Five minutes later I gave up and hung up. A company that has such horrible customer service is not worth the money, especially when the commercials say $40 a month for services, but taxes and fees bump that up to $67 a month...way more expensive than any other company. AVOID THEM LIKE THE PLAGUE!!!
Pros Convenient, economical
Cons Horrible customer service
Summary This is a great service and I hope they will work on their customer support, it is very, very bad. I have been a Metro PCS customer for 2 years and every time I've had to call them I get a headache.
First, you have to figure out how to get past the irritating voice computer, once you've done that, it's hit and miss to get someone that actually knows what they are doing.
I plan on keeping the service for now, but as my business grows I may be forced to change providers because I just can't deal with the lack of support.
Metro, get your act together!
Pros NOT REALLY NOTHING
Cons CUSTOMER SERVICE SUCKS, CAN'T GET ANYONE TO ANSWER QUESTIONS INCLUDING MANAGEMENT,
Summary DON'T LET YOUR PHONE GET TURNED OFF DUE TO NON PAYMENT, YOU WILL END UP PAYING FOR 2 MONTHS OF SERVICE TO USE THE PHONE. THEY SAY IT COST TO TURN THE PHONE BACK ON BECAUSE THATS THE PRICE TO KEEP YOUR NUMBER WHICH IS 1 MONTH AND THEN IN ABOUT A COUPLE OF DAYS YOUR BILL IS DUE AGAIN, SO IN AVERAGE A 45.00 MONTH BILL WILL COST YOU OVER 100.00 IF YOUR PHONE GETS DISCONNECTED..
Pros A great concept for service.
Cons Not much more then a great concept, the service was horrible and the "customer service" was worse.
Summary It's not all it's made out to be. I couldn't get reception in my own house or inside buildings that were within the coverage area. The "customer service" is a joke, a bunch of people giving you the run around not knowing who does what and hanging up on you, I even had one person tell me there was no corporate phone number I could call to report the idiots. They gave me a refund...a month and a half after I canceled my service. Bottom line is just stay away from it, no wonder they're service is so cheap.