"Don't buy this if you live in Canada! No support here!"2.0 starson by PeterM57
Pros: Good phone for the most part.
Cons: Battery SUCKS!
NO CUSTOMER SERVICE if you live outside the U.S.
Keeps re-booting itself. Even in the middle of calls.
Summary: I am a Canadian truck driver that was tired of paying ridiculous prices charged by Canadian cell phone services. I bought this phone through Verizon when I purchased their US/Canadian plan. The plan is great, but I sure didn't know that I wouldn't get any Motorola support for the phone if I had a problem. Found out the hard way!
I won't be looking at Motorola when renewal time comes up. Too bad. They have always been known to offer superior hardware.
I copied and pasted a chat I had with a Motorola Rep.
Shem: Hi, my name is Shem. How may I help you?
Peter : How can I register if I have service with an American service (Verizon) but I live in Canada?
Peter : The phone I have is not supported through Motorola's web site here in Canada.
Peter : V860 Barrage.
Shem: What is the model of the phone?
Shem: Okay. What about it?
Peter : I tried to find out a reason for short battery life, but could not log in or register because this phone does not show up on the Canadian website, and I cannot submit a zip code in the appropriate spot on the U.S. site, because I live in Canada.
Shem: Do you use your phone that much?
Peter : I don't believe I use it any more than moderately.
Peter : This problem started not long ago, so I started looking into the problem, and have been noticing a lot of reviews that have the same concern.
Shem: How long have you been using the phone?
Peter : I have not had the phone for that long. Maybe 6-7 months.
Peter : I would have to check my records to see when I started service with Verizon.
Shem: We can offer you a replacement battery. It is just that, we can only deliver it within the US.
Peter : I am a truck driver that spends most of my time in the US, but where would I have it delivered to in the US, if I don't have an address? Any ideas?
Peter : Any possibility of having a replacement approved with a Verizon corperate store in the US that I could have it changed at my convenience when I am there?
Peter : I guess the US deal was not such a deal. I also am questioning my choice of phone.
Shem: I suggest that you call them and check if they have option available for you.
Peter : So... No help from Motorola?
Shem: I understand that. If you you only have an address that in the US that we can use, we can give you replacement battery for free.
Peter : Can you not transfer the request through Motorola Canada, and have them send it to me? If the battery is not available for a product used in Canada, then why can you not just send one to them. Other wise I am stuck with a problem until my contract is up, and I get another phone, (it would not be a Motorola) or I spend $180.00 for a new battery, keep it plugged in most of the time, or get a mail box in the US for $100.00 a year.
Shem: I got your point. That would have been done by now if there had been an option like that.
Peter : Sorry for wasting your time. This will not look good in the reviews for people looking at purchaser a Motorola phone. I have steered a number of people to Verizon, and the Barrage. Mistake on my part I guess. Happy New Year!
Shem: We do apologize for the inconvenience this has caused you and want to assure you that Motorola does value your feedback.
Shem: I'm sorry. But Happy new year!
Shem: If you need any more information get in touch. Thanks from Motorola, bye!
Shem has disconnected.