"Great phone...unfortunate carrier"3.0 starson by wklinger
Pros: Phone itself is durable and easy to manipulate
Cons: The Verizon service has rendered the Razr pretty much useless if you hope to utilize much of its capabilities
Summary: I gave the Razr a 6/10 only because of the Verizon software that is installed. This software overwrites the default Motorola features so there are many limitations. You CANNOT use Motorola Phone Tools software to transfer multimedia (such as you own ringtones, wallpaper, etc.). Most annoyingly, there are several aspects of the phone that you cannot change because of the Verizon software. The outer LCD has an extremely ugly orange and red wallpaper that cannot be changed, and the phone cannot be set to ring and vibrate at the same time, something I miss greatly (it's either or). There are software edits you can do to the phone, but it doesn't seem worth it to me because if you screw up your phone, your warranty is void.
Besides the software and Verizon issue, the phone is great. It feels durable and well-made and I find the buttons easy to use once you get used to them. It has the largest screen of any phone I've had and I love how thin it is and that it doesn't have an antenna.
Reception has been great and it's very easy to hear both the caller on the other end and you own voice above everything else.
Overall the phone itself is excellent. I don't quite understand what Verizon was thinking when they designed the menus and LCD background (again, which can't be changed). I can understand locking out multimedia transfers (corporate greed at its finest), but their team must have really been on crack when they tailored this phone for the Verizon service.