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- Average user rating: 2.0 stars out of 54 reviews Back to product review
- My rating: 0 stars
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5 out of 7 people found this review helpful
2.0 stars
"Good effort on Motorola's part paired with horrible Sprint service"
Pros: Nifty new features on an improved Razr.
Cons: Hardware does not exist in a vacuum; Sprint service is horrendous and I'm not exaggerating.
Summary: I owned a Razr before the V3 and I've got to hand it to Motorola for making a nice product even better. But I have to give low points because hardware doesn't exist in a vacuum. Sprint service killed whatever pleasure the new features of the V3 could have brought.
In the first few weeks, I had inconsistent performance from the battery. Finally, when the phone died after a full night's charge and two short calls, I wanted answers. I spent hours talking to Sprint representatives at the Sprint store and on the phone. An entire afternoon was wasted as they unsuccessfully attempted to upgrade the software and as they tried to push me off to Motorola and the retail store where I purchased the Sprint phone and plan.
A few important nuggets of wisdom for new Sprint customers:
1. Do not dial "611" to get to customer service. Unlike T-Mobile, Sprint takes those minutes from your anytime minutes.
2. Customer service is not open late. If you've got a job, you will likely be taking time away from the clock to address issues with Sprint.
3. Do not expect to speak to a supervisor. I initially thought that the person identifying himself as a "supervisor" only sounded a lot like the same person I was just speaking to because of the geographical location of the call center, but after a few similar calls and confirmation from notations on Sprint's system, I realized that they were just pretending to move me up the supervisory chain.
My experience with Sprint customer service left me with the indelible impression that something was seriously broken in the Sprint organization. That they would pay a customer service rep for over 5 hours to accomplish nothing but give the customer the run-around and leave the customer with a blown gasket, speaks of an executive that forgot basic economics.
Because of the battery issues, I haven't been able to use much of the phone's V3 features. If you've had an early model Razr or even another Motorola phone, I think you will enjoy the V3. That is, if you go with a provider other than Sprint.
I should mention, here, that I purchased a Blackberry device with T-Mobile at about the same time. The difference in service was night-and-day. I was able to speak to a T-Mobile representative at 2:00 in the morning who transfered me to a Blackberry specialist who knew the product well and was able to troubleshoot all my problems. Absolutely amazing that these two companies are in the same industry.Updated
I just received my second billing statement from Sprint. My first bill from Sprint had me pay for a full month in advance. Now I get a bill for the same period with no indication on the statement that I already paid for this billing period on that first statement.
Has anybody out there paid for the same billing period twice? What is wrong with this company? I am frustrated and outraged by all these errors on the part of Sprint.Updated
After the horrible experience at the Sprint store and 611 Sprint customer service with the battery issue, I decided to email Sprint regarding the incorrect billing statement. Their automatic reply stated a response time within 24 hours. They lied.
I'm still waiting for Sprint to do something right.
- 4 replies to this review
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when i read this review, i thought i must have written it. sprints service is the pitts, the phone is junk
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i'm not a big fan of sprint neither but it is a motorola issue i have a friend who has t-mobile who has the same issues with phone.
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I have had so many bad experiences with Sprint I can't even tell them all. I have been flat-out lied to several times, so much so that I have learned that you cannot trust any Sprint reps either in retail stores or at the Sprint store.
My 2-year contract is now up, and I'm searching for a new carrier -
This review if for the Razr....not sprint's level of service.
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