"Good battery and call quality, bad bluetooth"1.0 starson by Surley_Dog
Pros: Good battery and call quality
Cons: bad bluetooth
Summary: I'm on my second Intensity 3. The first one had bluetooth connection issues with my old Motorola headset (H790), which has never had a problem with three older phones (and it still works with those). It would pair with the phone, but it would not connect. Giving the Samsung the benefit of the doubt, I ordered a new Samsung bluetooth headset, an HM6000, which the Samsung website says will work with the Intensity 3. A week later it arrived, but it had the same issues- it would pair but not connect. I even tried the new bluetooth headset with my old phones, and it worked just fine. Finally, I tried to "Reset Settings" on the Intensity 3 back to factory default (not Restore Phone, which erases everything, contacts and all. Reset Settings only forces you to have to manually reset all your preferred user settings, one by one). That did the trick for a day or two, but the problem returned, necessitating another reset. Since I bought it online I had to return through the mail (the store can't exchange it). So I called Verizon to exchange it one day before my 14 days was up. They FedEx'ed a replacement overnight. At first the replacement had no bluetooth issues for about a week, but then it returned. I must conclude it is most likely buggy software, and not an issue with the phone hardware. Either way, it's totally unreliable and totally unacceptable. This can cause a wreck on the highway, and nearly did. BTW, I'm not one of those morons who complains about stuff he doesn't understand. I work on and troubleshoot electronics for a living, and I've never reviewed anything before. This is a first for me, just to put out the warning- this phone is a flake.