Pros Excellent Customer Service, easy to update my phonebook and great service plans!!
Cons None so far!
Summary I wasn't sure how to add numbers to my phone so I emailed customer service and just incase they didn't get back to me in time, I also emailed basically every contact I could find on the website. Within the day, I had been emailed back by EVERYONE stating the 3 easy ways I could add numbers-online at jitterbug.com, manually on the phone and by just calling the operator.
I love the plans! We signed up for the 800 minutes a month that has free voicemail and operator calls!
Pros Easy to use, understand, read, hear, and hold on to. Did I mention they're easy to use. Simply dial the number you want to dial and it asks you if you want to call, you two options, Yes or No. So simple
Cons Costly at a whopping $147.00 but hey look at it this way, they are great phones, and there is no contract, and you get an operator.
Summary THese are great phones, especially if you have a hard time holding onto, using, or understanding your phone. They have big easy to use buttons with high contrast.. THey should have made these along time ago. But hurrry and get one quick because they are discontinuing the current model of phone within a month and willl no longer activate them after that date. But anyone who has one will be "grandfathered in" The problem I see is that the new phones probably wont work quite as well for service as these new ones, so now is the time to buy these current model phones
Pros Ease of use, big numbers, just a phone
Cons Initial cost
Summary Even my middle aged technophobe husband learned how to use it without any help. He loves it, even though his friends make fun of him. It meets our needs.
Pros Excellent for those who need a cell phone for occasional use
Cons Not a choice to replace your camera, get email, etc
Summary If your vision has declined and you have trouble hearing and, most importantly, you have a land line you use for most of your calls, this is the phone for you. It has no competition. You can pay a low annual fee which gives you 360 hours for a year, which should be enough for emergencies, occasional calls to coordinate a group shopping trip, and the two or three trips you take a year. The best thing is, this phone doesn't care where you are as the company buys blocks of time from the various cell companies - our area is Verizon, but if I'm in a strong Sprint area I'm not out of luck. This is not the phone for someone who expects to make three calls while waiting in line at the supermarket. Customer service is good. They are a little behind in handling orders, but they are catching up.
Pros I can't believe it but I am able to HEAR on this phone without my hearing aid and I am severely to profoundly hearing impaired!!! The sound quality is excellent ... people think I am on a landline.
Cons I had a frustrating 7 days trying to get the phone properly set up.
first gal I spoke to messed up by not waiting until my TEMPORARY # was activated BEFORE she put my Verizon # in the system. Started Sunday; finally working properly today.
Summary Despite 7 days of customer service calls and emails, I did get support from a company representative who kept in touch daily. She has even added a bonus # of minutes (a lot!) for my troubles. NOTE: Some phones need their software updated ... the store you bought it from (ie: BEST BUY) DOES NOT DO THIS! ... that was another couple of emails/calls, including Samsung themselves. You CANNOT do it automatically yourself as with a Verizon phone.
This is very new and I still have 3 weeks to evaluate (the phone can be returned within 30 days) and since you have no contract, you can cancel service any time. If you are hearing disabled, this might be the phone for you! The DIAL version (WITH A NUMBER KEYPAD) is so simple to use and going to myjitterbug.com to set up contacts and/or change them is a piece of cake.
Now I just have to investigate RINGTONES ... there's no menu to scroll to try anything out ... if you are a techie, this is NOT the phone for you.
Best wishes ... I will update this in about a month.