Pros Great screen & dial, great sound on both ends, ease to use, good, affordable plans for people who don't need 1000+ minutes.
Cons Abit behind still in features, but they did not realize how popular it would be!
Summary It is easy to use, easy to see, has all the features I need (and they work as well or better than the traditional cel phones I have had) and none I never used (camera, 200 name phone directory, web capability). It has very reasonable calling plans, and a handy "minutes used" on the screen to allow me to keep track of minutes used.
I can hear others better due to the way it is abit larger and the good ear piece with larger speaker. They can hear me well. It used whatever the strongest carrier signal is, so I always have the best connection. For someone who wants a dependable and sturdy, easy to read and use cel phone, this is it! If you need 200 name directory, camera, and like to play music or surf the web it is not for you. If you want a good reliable cel phone and don't need more than 300 minutes a month (I paid a year in advance, so I have 600 minutes a month for no extra charge!) for about $47/month it is a bargain!
I would recommend this to old or young people and unless they have to have the camera, smaller size, larger directory and web use, I think(after using cel phones since they first came out-probably 20 different styles and carriers) this is a great phone at a great price.
"A major drawback"on by bugabudon
Pros Pretty and very simple, readable handset
Cons Go phone type of flat fee plan is inadequate
Summary My mother-in-law loved this phone, but elderly people often have little to do but talk to their friends and relatives. The maximum reasonable phone plan from Jitterbug is 300 minute a month (and old people are "frugal"?). She spent 73 minutes talking to her old girlfriend and had many calls over 30 minutes. She ran up 750 minutes in one month. Enormous bill. My cingular plan is 850 minutes, and my calls seldom exceed 3 minutes. This would be a great phone if there was a practical calling plan attached.
Pros I love the way this phone feels on my ear, the simplicity of use, and the ability to update my contacts online. Sound quality of phone is very good. I have called customer service and emailed them for two separate questions and got immediate answers.
Cons I have not used the feature but I can see a potential problem if I ever have to dial 911, as once dialed, the phone is locked so that no further calls may be made for 30 min. This is to allow 911 staff to call you. I must call home, work etc. first.
Summary Time will tell of course, but just using the phone this week since purchasing, I think I will be very happy. I can call all of the USA and Canada without roaming charges. I also like the fact that minutes carry over for 90 days.
Pros Not a victim of "feature creep"
Cons Can't think of even one
Summary What I like best is my wife-- who is technology-challenged -- learned to use it without asking me dozens of repeated questions. Ahh, peace!
Second-best is that it works darned near everywhere. We live in a mountainous area and got cellular coverage only a couple of years ago. Miracle of miracles, it works wherever there's a cell signal -- be it Verizon, Cingular, T-Mobile, Sprint, whatever.
And it's cheap. We have the 30-minute plan, but NEVER use 30 minutes in one month. It's $15. I'm the only guy I know with a cell phone that spends just $15 a month.
No feature-creep. Cheap. Chirps anywhere. What more do you want?
"Jitterbug SUCKS"on by hljavery
Pros there are not any
Cons customer disservice are a bunch of idiots
Summary My Aunt bought this phone for me for Christmas & then I was supposed to pay the monthly payments after she paid for the phone activation, etc. They REALLY SCREWED UP BIG TIME!!! They put everything into her name and under her phone area code zip code etc, even though we spent over an hour on the phone when we ordered everything to make sure they got everything right as to who was responsible for what charges. When I got my phone I found that it had been assigned a phone number with my aunt's area code instead of mine. I live in a different area so when I tried to log in to my account for the first time I naturally assumed that they should have put it under my zip code which is what they require when you first set up the on-line account with them once I got my phone. It would not let me log in until I used her zip. When I tried to call customer service they refused to speak to me since according to them I didn't have an account with them my aunt did. Once my aunt called and we spent another hour on the phone with them, they said to send the phone back & they sent me another phone within a few days using my area code and other info. We sent the original phone back and they received it back less than a week after I got it. Now instead of charging me for just one phone with the right information they start charging me for both the old & new number even though they were supposed to deactivate and cancel the first phone per our agreement. They kept charging me for both phones for the past 3 months despite NUMEROUS conversations with just about every idiot that works at Jitterbug. They have charged me $121 for less than 3 minutes of actual time that I've spent using the phone. They actually had the nerve to suspend my account & threatened to send me to collections for nonpayment. When I called them 2.5 weeks ago to again try to get everything straightened out and pay half the bill for the only number that was supposed to be active instead of both, they actually REFUSED to accept payment until it was corrected by financial services. I was told that would take 72 hrs. before it was corrected and have my phone turned back on. I called them today to find out why my phone had still not been turned on and credited. I found out it had been fixed a few days ago and they had "tried to call but couldn't reach me" on my home line which I know is another lie because I have an answering system with voice messaging & I'm the only one that uses my phone & I have not left home for the past week due to illness. Long story made short I spent about $121 and 10 hrs with "customer disservice" for 3 min of actual usage to get all the charges canceled/ paid. I closed my account with them today & told them that if I never heard from/ about Jitterbug again it would bee too soon. Avoid doing business with these idiots at all costs. They are the most hopeless, useless, awful, horrible idiots I've ever had the misfortune to get involved with.