"Jitterbug SUCKS"0.5 starson by hljavery
Pros: there are not any
Cons: customer disservice are a bunch of idiots
Summary: My Aunt bought this phone for me for Christmas & then I was supposed to pay the monthly payments after she paid for the phone activation, etc. They REALLY SCREWED UP BIG TIME!!! They put everything into her name and under her phone area code zip code etc, even though we spent over an hour on the phone when we ordered everything to make sure they got everything right as to who was responsible for what charges. When I got my phone I found that it had been assigned a phone number with my aunt's area code instead of mine. I live in a different area so when I tried to log in to my account for the first time I naturally assumed that they should have put it under my zip code which is what they require when you first set up the on-line account with them once I got my phone. It would not let me log in until I used her zip. When I tried to call customer service they refused to speak to me since according to them I didn't have an account with them my aunt did. Once my aunt called and we spent another hour on the phone with them, they said to send the phone back & they sent me another phone within a few days using my area code and other info. We sent the original phone back and they received it back less than a week after I got it. Now instead of charging me for just one phone with the right information they start charging me for both the old & new number even though they were supposed to deactivate and cancel the first phone per our agreement. They kept charging me for both phones for the past 3 months despite NUMEROUS conversations with just about every idiot that works at Jitterbug. They have charged me $121 for less than 3 minutes of actual time that I've spent using the phone. They actually had the nerve to suspend my account & threatened to send me to collections for nonpayment. When I called them 2.5 weeks ago to again try to get everything straightened out and pay half the bill for the only number that was supposed to be active instead of both, they actually REFUSED to accept payment until it was corrected by financial services. I was told that would take 72 hrs. before it was corrected and have my phone turned back on. I called them today to find out why my phone had still not been turned on and credited. I found out it had been fixed a few days ago and they had "tried to call but couldn't reach me" on my home line which I know is another lie because I have an answering system with voice messaging & I'm the only one that uses my phone & I have not left home for the past week due to illness. Long story made short I spent about $121 and 10 hrs with "customer disservice" for 3 min of actual usage to get all the charges canceled/ paid. I closed my account with them today & told them that if I never heard from/ about Jitterbug again it would bee too soon. Avoid doing business with these idiots at all costs. They are the most hopeless, useless, awful, horrible idiots I've ever had the misfortune to get involved with.