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- Average user rating: 1.5 stars out of 8 reviews Back to product review
- My rating: 0 stars
Full user review
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5 out of 5 people found this review helpful
1.0 stars
"IF IT WORKED... it would be great..."
Pros: The idea is GREAT - Voice dialing, big buttons, large & clear display, one click for personal operator
Cons: IT DOESN'T WORK! Customer service is abysmal... you will wait HOURS for help
Summary: I was SO EXCITED to get this phone for my mother... she has limited functionality due to a stroke. She is forever being confused and perplexed with small buttons and screens. The idea that she would be able to simply say "Call Frank" was WONDERFUL and I gladly plunked down $500+ for the phone and a years worth of services.
First... they gave her the WRONG PHONE AREA CODE! This is incredibly stupid as they insisted on knowing it before they sent the unit. NOW (get ready) when I called to have the number changed to a local area code... I was told it will take a minimum of 8-10 WEEKS! I am STILL WAITING for the change!
Of course... that was when I could actually get through to customer service... I have grown accustomed to wait times from 1 to 2 hours... really. Inexcusable.
Now for the great features...
First... the voice recognition is AWFUL! My mother is forced to use the operator for EVERY CALL because it refuses to understand her voice... but it is NOT just her... it also fails to work for me, my wife, my sister and the many nurses and aides who have tried to get it to work. This leave my mother with a phone that has NO WAY for her to call (no number pad) without incurring a 5 minute air time penalty each time she uses the phone.
Another huge problem is there is NO RINGER CONTROL. One of the most simple and straight forward features of any phone is the ability to change the amount of rings before going to voicemail. Especially on a phone targeted to seniors and those with disabilities... the ability to have a longer 'ring' before going to voicemail is a necessity. After numerous calls I was told that they could "remove" voicemail entirely and allow the phone to ring more... but they didn't know if it really would ring more or not... This change only took 6 weeks to happen... and they telephoned me to let me know it was changed... but I still get voicemail and it only rings 3 or 4 times on her end.
There are other issues... but the bottom line is I would GLADLY pay the cost of this phone and service IF it actually delivered what it claims. Customer service is NOT interested in my problems and, in fact, THEY complain to ME about the number of calls they are getting! So Sorry!
My advice... WAIT. See if they actually get all the bugs ironed out in the next year or so before wasting your money like I did.
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