Samsung Jitterbug OneTouch - SPH-A110 (Great Call)

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Average user rating: 1.5 stars out of 8 reviews Back to product review
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4 out of 4 people found this review helpful

0.5 stars

"AFTER HOURS TECHNICAL SUPPORT NON-EXISTANT"

by lolili44 on July 15, 2007

Pros: Not a Happy Customer Right Now

Cons: Not for piece of mind, not for anyone in their right mind!
Summary: DON'T BUY THIS FOR PIECE OF MIND! THIS FAILED ON A 911 CALL! The phone failed to accept or receive calls. We were told after the 1st incident that better training will occur-NOT! Have owned phone for several months, purchased for elderly parents (three button type- Operator, 911, and "choice". We have had two (2) incidents in the last two weeks (1-emergency parent taken to hospital for heart problems 2)death in family) which makes me questions Jitterbug's service. They say they are available 24 hours - only if you want to buy their product. We have two times the phone will not accept or place calls and this failed when parent was calling for emergency help! (on a Sunday) and no one is available for "techincal support" until Monday A.M., they said call the operator from the phone, but again if the phone doesn't work you can't call the operator. And even when we did get an operator all they are good for is changing phone numbers in the phone!
Don't belive the hype on the website:
""What's unique about Jitterbug Phones?
Live, 24-hour operators provide personal service Our team at Jitterbug has taken on the "simplicity" challenge so everyone can enjoy the peace-of-mind and comfort of always being in touch.""
""Customer Support
Always at your service!
We make it easy to be a Jitterbug customer,
because we're committed to making your
entire experience simple with Jitterbug, familiar and friendly.
Have a problem? We'll take care of it.""
These are direct quotes from Jitterbug's website and they are a lie!

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