Samsung SCH-220 Code (silver, MetroPCS)

Pros: I loved the camera when it did work!

Cons: I have had 4 Samsung Code phones!!! All have had the same issues: Texting quits working within 2 months, says no free storage even when I bought 2 storage cards & my phone quit ringing. Last phone had to pay $85 since Metro PCS said had water damage!

Summary: The last phone was given to me instore from the Metro PCS Corporate Store in Plano, TX. I believe they gave me a damaged phone. So, now after having 3 Samsung Phones replaced with ALL the same problems, I had to pay $85.00 to Assurion to get a new phone. What? Does that sound like customer service? Whoever is in charge of product development with this Samsung Code phone should be reaching out to us customers for feedback. That is vital if they want to stay in business & expand. This phone was not cheap...over $300 when I bought it!!!!! It has so many quirks that have not been worked out yet. Very frustrating as I am paying my cell phone charges to know that my phone has not worked properly for 2 months AGAIN! Now, I am waiting for a replacement AGAIN & hope that it will have a different outcome this time. As a store manager at Metro PCS, how can they be oblivious to these issues? I even asked that to the store manager, Anthony at the Metro PCS corporate store...his response was that he had the same phone & had no issues?? Not very good customer service! As a manager, he should have noted my problems in the system so that Metro PCS knows about these issues. I even asked if they have had other people with same issues & he said "NO." HMMM....that is not what I am hearing on this website.
I never take the time to fill out these surveys but have today in the hopes that it gets back to the top management. There IS AN ISSUE with these Samsung Code phones & is EXTREMELY frustrating to the consumer.