iPhone 3GS from AT&T. Free Shipping
- Average user rating: 3.0 stars out of 32 reviews Back to product review
- My rating: 0 stars
Full user review
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1 out of 1 people found this review helpful
3.0 stars
"Great phone, if you don't lose the back cover..."
Pros: Very sleek phone with good functionality.
Cons: Lost back cover, company won't send replacement.
Summary: I lost the battery cover of this phone two months ago. I called Samsung to ask for a replacement part. I was told that my request would be processed shortly. Two weeks later, I called again, and my information was found nowhere on their system, so I had to provide info, again. Then, another two weeks later I called to inquire about my request, and I was transferred to somebody in accessories who probably told me more than he should have. The short story is, there have been "issues" with this phone, and now corporate handles all requests, and there should be no expectations as to whether or not corporate will get back to the customer (me, or anybody else). In this day and age, this is what I would call backwards customer service.
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