Sonim XP1 - yellow (unlocked)

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Average user rating: 1.5 stars out of 5 reviews Back to product review
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2.0 stars

"mediocre phone,BS customer service."

on October 20, 2009

Pros: Rugged,fairly loud ring

Cons: After 3 months the phone started using fully charged batteries in 18 hours of just standby,no calls made or received.
Hopeless vibrate.Abysmal customer service,3 year guarantee not worth a damn.
Summary: After contacting sonim support,and i use that term lightly,i was given a courier number to return the faulty phone and told i would receive a replacement within 10 working days.I returned the phone which they received in 7 days.2 weeks after they said they had sent the phone i got an email from them saying"due to technical difficulties no replacement had been sent.I asked what technical difficulties mean't that they could,n't send me a phone for 2 weeks,even after they said they had and they replied they are out of stock.***? They said bear with them and they will send a phone on Monday.Monday comes and goes and on Tuesday they send an email saying 'We apologize for the delay, we will ship your replacement as early as possible" ***? what happened to sending it on Monday? absolutely BS customer service.Not only that they sent an email requesting tracking and shipping info on the phone i sent back.When i checked up with the courier,they had received and signed for it 4 days earlier.May as well guarantee it for 10 years with customer service like this.

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