Sonim XP3 Quest user reviews (unlocked)

Pros waterproof, and long battery life

Cons Phone constantly sends data, never recieves, just sends something somewhere to someone. Will run up your data usage bill very fast and you will recieve no benefit for the money you will spend.

Summary Tech support is a joke. They do not respond to emails or telephone calls. If you dont believe me, just go to their support webpage and try to email them or call them.

Pros The ruggedness of phone and capabilities if and when you get them to work.

Cons No customer support. I e-mailed customer service numerous times. They won't respond. That is my biggest complaint. Downloading apps is difficult. Speakerphone is terrible.

Summary Buy the phone if you want a durable phone. You will have mediocre sound on your end all the time, and when using speaker phone the person on the other end will not be able to hear or understand you most of the time. When not on speaker phone there is usually a hum on both ends. I have had t-mobile service for at least 10 years and never had the hum before. The cap to seal the hole for the headset jack and usb is held on by a plastic prong, which I expect won't last long. The keys feel cheap. I don't know if that is due to them being water and dust proof though. When using the headset jack you get awful static too. I had to download and mess with the multimedia program that came on the disc for about a week to get it to even recognize the phone. When you access files on the phone they are difficult to navigate. The camera takes good pix and the flashlight / flash are bright. I am still trying to get the "amaze" and "opera mini" programs running. The phone is picky about the size of photos you use for images attached to numbers and the ringtone types. The calender is set with Monday as the first day of the week, so it takes some getting used to reading. I am still trying to figure out why it won't take specific ringtones for specified numbers since the instructions say it will. (I did follow the directions too.) I haven't run the battery down yet, so it appears to be pretty good. I read that some reviewers don't like the screen, but it looks OK to me. Hooking up to the internet with an unlocked phone should not be difficult but my experience with this phone was horrible. I have had the phone about three weeks, made several trips to t-mobile, tried to contact Sonim, etc. and still am having problems getting onto the internet. Sonim won't return e-mails, so if you need customer service from them good luck. It is a sturdy phone though and that is what I need for my job and my lifestyle.

Pros Honestly can't think of any

Cons 1)Screen broke in less than a month
2)Microphone went in less than 4 months
3)Been waiting for a replacement for over 1 month
4)Customer service is suddenly scarce when it comes to replacement.
5)Speakerphone has never worked well.

Summary I knew that I was getting a product that didn't have bells and whistles. I knew that it was bulky and heavy. I knew that despite these facts it would be pricey. I also knew some people had issues right away. What is supposed to win out over all these facts was it's durability for most and easy replacements for others. I was told, during my research prior to purchase, I would be shipped a replacement within 24 hours if I experienced problems. As you can see, I have. I sent it in and have attempted to contact Sonim multiple times for the simple courtesy of being informed what is going on as it has now been over a month since I sent it in. There hasn't been many replies beyond finding it miraculously in their warehouse after a week, shipping a week after that, finding out it was sent to the wrong address a week after that and now a further week+ later I am still trying to figure out what is going on. Beware. I just wanted to provide balance to those that have had a wonderful experience. Mine sure has not been.

Pros Rugged,durable,waterproof,no fancy gadgets,good battery life, large memory

Cons On landing with 2 phones at KL airport I noticed missed calls. I called one phone with the other, saw it receive the call but it was silent. The change in cabin pressure had affected the speaker. See detailed explanation below.

Summary Purchased 2 Sonim XP Quest pro phones in UK in October. Returned to home in Thailand November via Singapore. On landing Singapore noticed one phone was a bit quiet but thought nothing of it. Next went to KL for work (I travel around FarEast visiting ships). Both phones on during flight but switched to silent. On landing activated sound mode. Whilst walking through airport terminal felt one phone vibrate. Answered call but too faint to hear anything. Volume switched to max. Also noticed 3 calls missed. PANIC!! because communication is fundamental to my job. So I swapped the sim cards over and found the second phone sufficiently audible to use but still not as loud as it had been before the flight. About 2 hours later the first phone volume returned to normal, second phone also giving full volume by this time. Again I did not consider this to be a problem at the time and put it down to having pushed the wrong buttons on boarding. However when I returned to Thailand the same problem occurred. I am now sure that the change in cabin pressure affected the speaker and I suspect it is something to do with the underwater protection feature that is incorporated in the phone ie whatever pressure mechanism is protecting the phone when submerged has an adverse affect on the speaker when travelling by air. I found that by sucking the speaker (much to the amusement of my taxi driver) it brought it back to life in about 10 minutes. I am now stuck with two phones which are temporarily unreliable. As I rarely return to the UK I shall have to live with the problem because there is no way I could return them and expect replacements to arrive safely through Thai customs