Pros Slick style, induction is really fast - when it works
Cons Complex and flaky electronics
Summary Failed in only 9 days. Really courteous phone help, but had to repeat each call multiple times to get any action. Convoluted repair process, then bad replacement parts from factory. Still waiting for a replacement a month after I put it in.
Looks nice, but you are in trouble if it ever fails, even in-warranty. Beware.
Pros Sleek design, nice unit when it's working.
Cons Abysmal customer service on an unreliable product.
Summary We have been trying in vain to get our Electrolux induction cooktop fixed for the past two months. Electrolux has twice sent the wrong parts, or incomplete parts... which likely resulted in the touch panel circuit board blowing out too. Of course, our cooktop is 6 months out of warranty, so their customer service will do nothing for us. After two months of being without a stove -- at the fault of Electrolux-- we asked they replace our cooktop at a discount for us. No go. My husband and I left messages with the manager at Electrolux Customer Service every day this week to order our touch panel parts and she has not returned our calls... after months of being without a stove!!
I agree with the previous poster-- it definitely won't be Electrolux next time. Electrolux-- you have terrible customer service and support.
Pros - Very stylish looking
- Easy to clean
- Fast heating
- Quick cool down
Cons - Too expensive
- No lifetime guarantee (circuit boards)
- Shut down completely after Lock Up button was pressed
Summary I would buy this product again BUT only if it was more RELIABLE. Right now it sits in my garage collecting dust :-(
Pros I loved the oven when it was working. It cooked all my meals for my all my children in a jiffy . Its true that the stainless steel part scratches too easily. It looks great especially after I customized it with some new granite. I didn't like the fact
Summary Don't buy it
"Range Cooktop"on by skcreedon1
Pros Great design
Cons Cook top scratches easily
Summary This is a beautiful range but we have had it one month and just got our "proper" cookware and the black cooktop looks like it has scratches.Do anyone else have this problem ????
Updated on Jun 20, 2010