GoToMyPC 5

I have been trying to cancel this service for a while now, i canceled this service in favor of switching over to LogMeIn because of the price, $60/year for LogMeIn vs $20/Month or 180/Yr for GoToMyPc. Now i find out that it was not canceld since smeone logged into this service after i had canceld it and i was told that by doing that, it re-activated the subscription. So i have had to pay over 200.00 for the past 10 months that it has not even been used. When i call to cancel i am forced to leave a message because there is on one in the office to answer my call, it has been 2 days and still no call back. What are they doing with my $20/month for the past 10 months, obviously not investing it in their support team. And why do I need to call to cancel? Why can't i just cancel the subscription over the internet? No, they make you call up a toll free number and make you wait to speak to someone, i have been trying for 2 days now and still haven't gotten through to someone.

I would NOT recommend gotomypc to anyone because of the price AND if you have to deal with their customer service (blunt and couldn't care less if your problem is solved or not). AND, they reinstated the account that I had cancelled (with an acknowledgement of cancellation) AND charged me the monthly fee without my knowledge saying that I did it. Not worth the headaches!!

The software seems to occasionally find itself hung up during extended usage. When this happens your connection disappears and there is no way to "restart" it. If you call technical support their only suggestion is to physically go to the remote computer to troubleshoot it. So if you need a remote connection over a period of weeks, I wouldn't count on its reliability at all.