If you must work both in Act and the Web simultaneously, Act 6.0 embeds a browser (a modified version of Internet Explorer) in its own main window. What's more, you can attach whole Web pages, for example, the sales site of a company, to contacts. This'll come in handy when you make your pitch to a lead.
Suffering sales tools
Regrettably, Act still lags behind GoldMine and Maximizer in sales and e-commerce integration. Unlike GoldMine, Act doesn't do advanced sales functions, such as assigning quotas, and its sales forecasting tool is elementary at best. If you're looking for a serious sales arsenal, use GoldMine instead.
Calling for help
You can access Act's knowledgeable tech-support team via free phone calls for the first 30 days--7 a.m. to 4 p.m. PT on weekdays only--after which you'll pay $29.95 per incident or $3.95 per minute, or you'll have to buy a support plan. Act Advantage is your best deal; for $200, you get a year's worth of unlimited calls and access to the real-time, online chat. Short on cash? The online document database is searchable and extensive, and the free discussion forums may be able to point you to a solution.
With this edition, Act really has gotten its act together in many ways. But Act's sales tools don't quite match those of powerhouse CRM program GoldMine's. If you rely on Outlook religiously and want CRM capabilities, Act is your action item. Others who want more sophistication for about the same price should check out GoldMine instead.
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