Pros Case looks good.
Cons Incorrect, faulty memory installed, broken mounting bracket for DVD, Took Months to get Tec Support to do anything.
Summary I had purchased another computer from ABS 3+ years and had been recommending ABS to other people.
I had problems with the new computer locking up from the start. The Tech support company ABS has hired you get a dispatch and the tech person calls back sometimes the next day. Don't bother calling and leaving a message on the techs extension - they don't return those calls I was told. It is better to start over with the dispatch. Also if you do buy from ABS, record your calls, their notes do not have everything down that was said on a tech call.
Their refund policy is 30 days.... and you cannot find a manager, etc. to talk to.
I was told by one of the techs that the wrong version for the board I have(I am not a computer geek, so I don't remeber the term he said) was installed and that, that is stated in the memory specs. I was just told by another tech that the same memory was installed and it is correct. I also reported that the DVD burner was loose a number of times and when they ordered parts for the onsite tech all they ordered was the DVD burner, so when the tech showed up he could not fix it. I am now told I only have 2 onsite visits per year and if the tech came back that would be my second. I paid extra for this service! I cannot find that I only get 2 onsite visits per year anywhere on ABS or the 2NET EXTENDED ONSITE SERVICE website. I will have to fix this myself or use up my second onsite visit.
Overall ABS Computers has gone from a great company with great tech support to exceptionally poor. I would never recommend them to anyone!
Pros The computer itselrf is overall quite nice.
Cons Poor attention to order detail. Wretched customer support.
Summary Were it not for the fact that I specified I did not want my hard drives in RAID configuration, I'd have never needed technical support (well that is till my video card died in November 2005).
I contacted technical support about the video card and they actually told me to remove and reinsert the card to test it.
My warranty included on site service. I paid for it. The work was for them to do, not me. I mentioned this to the tech and he told me I'd have to call customer service on Monday (naturally this was a Saturday night).
To add insult to injury, I went to their web site only to find their tech support (namely peer-to-peer) forum has been "temporarily" shut down (that change now appears to be permanent). Dell did this once after they realized how much bad publicity the forums were generating.
They did tell me that they would send out a tech to remove and replace the video card once I received it. They gave me a phone number to call to arrange for the tech to come out. To make a long story short, all the techs (independent contractors it seems) were swamped with work or on vacation. I was told I'd have to wait a week for the one who could help. I finally gave up and paid a local computer shop to install it ($45.00).
In addition, they had the nerve to CHARGE me for the video card they were sending ($398.00). They said they would refund the charge once they got my old card back (and of course, I had to pay to ship it back as well).
They then "lost" the card I shipped back but "found" it when I called 3 weeks later asking where my refund was. I got the refund 4 days later.
I've never had a company do this. I bought a monitor for another computer several months earlier from HP. It was defective. I contacted HP, they sent out a replacement with a prepaid return label. No charges, period. The replacement was also bad. We repeated the process.
For 2 days I had not one, but TWO monitors to be returned. I hadn't been charged a dime. I boxed them back up, and returned them to HP. That was the end of it.
Now THAT is customer service. ABS on the other hand is a joke.
But I digress....
When I originally ordered my computer on the ABS web site, I was given 3 choices when it came to RAID.
I said â€œNo RAIDâ€�, but got RAID 0, hence my complaint.
Meanwhile, 5 calls to support and I'm still stuck with RAID.
I've since given up on dealing with them and plan to take the computer to a local shop and have them disable the RAID for me (Linux doesn't play well with RAID, especially if you dual boot with Windows).
Aside from all this, the computer itself is awesome, but then it was built well and with high-quality components (the same components offered by the competition). Since none of the parts are proprietary, I could have easily gotten it anywhere (I might have had to settle for a different case, but that's about it).
So if you're in the market for a high-end gaming box from a "boutique" PC maker like ABS, by all means get one, but not from ABS.
Despite what the company says ABS does not mean "Always Better Service" That slogan is downright absurd.
Buyer Beware. I should have spent the extra $150.00 and bought from Velocity Micro.
Pros It's good, but good isn't good enough.
Cons Buff the clock speed 1 GHZ and we'll talk
Pros well built, detail oriented product binder, excellent price, fast build and delivery, Blazing fast!
Cons could have better cooling setup.
Pros I just received my system and I am extremely pleased. The system has a great wow factor and everything I expected. I researched Dell and Gateway and they have gotten too expensive once I configured what I wanted with features that were not necessary. D
Cons None yet