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0 out of 1 people found this review helpful
1.0 stars
"ABS "Always Better Service" has HORRIBLE service"
Pros: Tech specs look good
Cons: Ordering Glitches, Really Bad Customer Service
Summary: Actually tried to order the M6 Sniper on 8 December. The website dumped all my info on my first order that I submitted, so I had to do it all a 2nd time. Then, the next day I get a message to call and confirm some of the order information. After doing that, I called back an hour later just to make sure the order went through ok and the same problem still came up. Tech said he got the issue fixed and I verified with him that it would ship by Thursday the 14th. I was told it should ship on time. I jump on their website Friday, the 15th, to see if its shipped yet and it says my order has been canceled. I call them, they take my info and I wait for over an hour for a tech to call me back so I can even tell them about my problem. They say they have no record of me calling and verifying the order, that after three days it automatically cancels the order, and they tell me the customer is notified by email....or they call. Well, I got no email and no call. My order would have dumped on the 11th and the only reason I found out is that I checked on the 15th. 4 days with no contact from them. The tech had no answers, not even an apology, and was unsympathetic saying "Well, I guess you could just replace the order or something". I had planned on getting this system before Christmas which is now impossible. Buyer Beware, Do Not Order From ABS!!!!!!!!
