"Acer does not make repair parts for this machine"1.0 starson by CarlsbadRealtor
Pros: compact computer, laptop technology
Cons: laptop technology, proprietary repair parts unavailable.
Summary: Be sure to get an extended warranty, and be sure to use it before it expires, because Acer does not make repair parts for their computers.
I got an Acer Aspire L100 desktop, last years model of the L310. It attracted me because of its small size (which translates to "laptop interior hardware"). Without an extended warranty, the motherboard gave up after 16 months. OK, so I took the computer to local repair shops. They could not get a replacement part for the motherboard. I called Acer and their responose was to send me to a bunch of websites that they said resold their parts. None of those vendors carried the part. I emailed Acer the following:
I purchased my computer 16 months ago (month and year above is correct. Day is approximate). I did not buy the warranty as I was told Acer was "renowed for its reliability". I felt if it lasted throught the first 12 months then there were no manufactuing defects and is should run for years like my Gateway (9 years) and Dells(7 and 2, so far). Well the computer no longer boots up. The fan runs and the CD drive accepts and rejects CD's but the power light does not go on and the computer will not boot. I spoke with your techical support and they suggested, since my warranty had run out, I contact my local trusted PC repairman. I did. It appears the power supply and motherboard are integrated in this model. We have tried to find the replacement part and have been unable to do so. We
have called Acer and you said you did not have the part but gave us the name of a couple websites to try. They do not have the part. I seems to me that your product should last more that 16 months and if it doesn't you should be able to provide the necessary parts to repair it. I am extremely frustrated at this point. Please provide me with the realiable name of a place I can get the parts needed. I was told you would charge $449 to repair it out of warranty! I could buy a new one for that although there is no way at this point that I would ever purchase an Acer again.
Thank you for contacting Acer America. I apologize for the inconvenience that you have experienced.
There is no definite time on when a computer part will fail. Note that we have manufactured hundreds of the computer model that you have. If the motherboard of your computer failed, it does not mean that the other computers of the same model will also fail. We do not have a list of all third party parts provider that sell notebook parts.
Bottom line: If you are going to manufacture a computer, then you need to make repair parts available. After a little over a year, there are no repair parts available?? That is kind of a fraudulent way to do business, I think.