Pros A great concept.
Cons Too bad that concept isn't translated to reality. Here's a copy of a letter I wrote to the executives at Alienware: Greetings, It is very disappointing that I am now writing a letter to let you know of my dissatisfaction with your ability to get my
Pros FAST WHEN IT WORKS.....
Cons #1 IN "WORSE CUSTOMER SERVICE"
Summary PURCHASED THE ALX-51 BACK IN NOVEMBER, AND SO FAR ITS BEEN BACK 3 TIMES, AND EACH TIME IT COMES BACK, ITS EVEN WORSE THAN WHAT IT WAS BEFORE AS OF MARCH 1ST. MATTER OF FACT, THEY HAVE HAD THE MACHINE LONGER THAN I. LAST TIME IT CAME BACK, THEY BROKE BOTH SIDE PANELS DURING THEIR SHIPPING PROCESS. I HAD TO THREATEN TO SUE THEM IN ORDER TO GET MY MONEY BACK....I ONLY LIVE 2 STATES AWAY. BOTTOM LINE: ALIENWARE DOESN'T CARE ABOUT YOU AFTER THE MACHINE IS PURCHASED....THEY ARE TWO BUSY MASS PRODUCING MACHINES FOR BEST BUY. IN THE END, THIS MACHINE IS NOT MUCH FASTER THAN A DELL OR GATEWAY IF YOU OPTION A RAID ZERO 10,000RPM DRIVE, 1 GIG RAM, AND A FAST VCARD WHETHER ITS ATI OR NVIDIA......
BUY TWO COMPUTERS FOR THE PRICE OF THEIRS...
STAY AWAY FROM ALIENWARE!!!!
Pros Everyone who complains about the price of the ALX system, i hope that you all know that one main reason for the price jump is the liquid cooling system, if dell or some other company offered a liquid cooling system for their computers, they would be high
Pros Having a hard time coming up with many.
Cons Faulty product, lackluster support
Summary I bought this computer as a gift for my girlfriend. What I got her was a nightmare of bugs, malfunctions, and snotty customer support.
This is supposed to be the Cadillac of computers, but what I got was an Edsel. I ordered the computer about four months in advance, and finally got it about three months after my girlfriend's birthday, the event that the computer was purchased for. Not only that, but the motherboard decided to die as soon as my poor girlfriend got all of her files onto the drive. Off the ALX went again to spend another few months at Alienware.
Maybe the ALX just gets lonely for its homeland, as every few months we have a major meltdown. My girlfriend probably knows more about computer rapair now than most of the Alienware Tech Support people. As I type this, in fact, she's on the phone with Customer Support, popping batteries in and out of the motherboard and delving into dos and other arcane aspects of computers that I was hoping she'd never have to deal with.
Alienware offered to mail us some Amazon gift certificated to ease the pain, but it's been almost a year and they're still a no-show.
There's nothing worse than buying a gift for someone that actually makes their life more stressful. If this weren't an ungodly expensive machine, I'd throw it in the trashcan and start over.
As it stands, I've given Alienware over six thousand dollars for the honor of making my girlfriend cry. Thanks, alienware. Way to go.
Pros Good parts, for the most part.
Cons Takes months to recieve a machine from alienware. There watercooling system is made by Koolance. Which is ok but the least exspensive when it comes to watercooling. Other comapanies such as Voodoo, Flalcon,and Bully Computers. Use much better water coolin