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- My rating: 0 stars
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4 out of 5 people found this review helpful
0.5 stars
"STAY AWAY FROM ALIENWARE"
Pros: FAST WHEN IT WORKS.....
Cons: #1 IN "WORSE CUSTOMER SERVICE"
Summary: PURCHASED THE ALX-51 BACK IN NOVEMBER, AND SO FAR ITS BEEN BACK 3 TIMES, AND EACH TIME IT COMES BACK, ITS EVEN WORSE THAN WHAT IT WAS BEFORE AS OF MARCH 1ST. MATTER OF FACT, THEY HAVE HAD THE MACHINE LONGER THAN I. LAST TIME IT CAME BACK, THEY BROKE BOTH SIDE PANELS DURING THEIR SHIPPING PROCESS. I HAD TO THREATEN TO SUE THEM IN ORDER TO GET MY MONEY BACK....I ONLY LIVE 2 STATES AWAY. BOTTOM LINE: ALIENWARE DOESN'T CARE ABOUT YOU AFTER THE MACHINE IS PURCHASED....THEY ARE TWO BUSY MASS PRODUCING MACHINES FOR BEST BUY. IN THE END, THIS MACHINE IS NOT MUCH FASTER THAN A DELL OR GATEWAY IF YOU OPTION A RAID ZERO 10,000RPM DRIVE, 1 GIG RAM, AND A FAST VCARD WHETHER ITS ATI OR NVIDIA......
BUY TWO COMPUTERS FOR THE PRICE OF THEIRS...
STAY AWAY FROM ALIENWARE!!!!
