Pros nicely built; unethical rebate scam
Cons have you seen a facehugger before
Summary I have tried to resolve a rebate situation with Alienware. Long story short, they promised 500 off (if you wait 6 months for the rebate), then
said I missed rebate by 4 days. When I pressed
them for help, they changed the reason to missing copy of original invoice (which I know
I included). I am left many states away, with no proof of what I sent, only their statements and my 500 dollars.
Pros Good quality components.
Cons Return to Base Warranty. Defective build, Huge case. Unintelligable customer support. Manuals missing. Cable Management System.
Summary I've had a system from Alienware for 2 days. It arrived with different coloured lights on the side than those on the front (the lighting is something Alienware is particularly proud of). The secondary HDD was configured as a system disk, so couldn't be partitioned (even though it was empty). The OS was corrupted and wouldn't boot to Safe Mode and kept hanging every hour. The panel which allows the (only) access to the inside was defective on arrival and wouldn't open. The printed manual was missing. Technical Support good, but difficult to understand (very strongly accented english). I now have to repack it, arrange for the courier to collect, then wait for it to be repaired and returned. The initial delivery was messed up by the courier's so I'm not looking forward to that! Basically I've not had a chance to use the system at all yet, but so far I'm not impressed
Pros Nice style Many custom OPtions
Cons MAJOR OverHeating!Poor sound
Summary Hello I am,or was ,a proud owner of Alienware51 M7700 laptop.I noticed right away out of Box when runningfor short Periods of time The left side of front left side of system ran extremely HOT.Too the point i could fry an eggon it. After about a year i turned it on to get a huge puff a smmoke.I Sent to alienware where i had video card replaced at a cost of 500$ to me.Nice warranty.Than i bought Targus coolPadand Babied this system ran only in AC enviroment Frequently cleaned and kept dust free.Well i got less than a year out of 2nd nividia 256 MB card.I strongly would have to recommend Not buying this laptop for gaming.The sound card is weak and system is unstable.Just runs too hot to be of use.I plan to sell as parts.If you search ebay or auction you will notice mine and many used models have a scortch Mark under video Card where heat has actually melted the upper cases plastic.Most say it is wear from wrist but if you lookit is always only on left side Under Video Card .Alienware unforunately doesn't want to make good on Parts there 14day part warranty.And nividia no longer even makes the Part after just over 2 years.Seeing i had 4k invested in this machine you can'timagine how ripped off i feel.PLesefeelfree toemail any question to me.
Pros great ultimate paper wieght
Cons customer service sucks and they can't fix it when you send it in
Summary Have a alienware area 51 has not worked from august of 2006 to now 2007. Has been sent back 3 times and returned in non working conditions 3 times. countless hours on the phone with customers service, being hung up on and not getting any answers. Tech to the house 3 times unable to fix problem. Customer service sucks, even when you send it to them they don't fix the items properly type alieware complaint in any search engine and see we are not alone!!!
"Very fast rig! Perfect for gaming and photo/video editing. Recommended if you have the $$$ to spare."on by Sandino64
Pros FAST! Top of the line components...
Cons Kind of noisy (multiple cooling fans are required I guess). Obviously Alienware is aware of this issue (see optional sound insulation). Upgrade to liquid cooling system might be ok for more $$$.
Summary I have the new Area-51 5550 P4 EE 3.73GHz! Ordered it on 2/22/05 and arrived on 3/15/05 (Alienware estimated 3/4/05 delivery and they could have been "more realistic" on the date). Ordering was ok except for overcharged shipping that I noticed the following morning. Called customer support and fixed the problem. Email correspondence was very helpful too.
The product arrived beaten up but overall in good condition. The "waiting" aspect of my order was the worst (who's not excited with this new "toy"!), and if you can live with it you're be fine...
Unpacking and setting up this system was tough! The documentation that came with this product wasn't too helpful at all. After several teeth grinding hours, I was ok and the system was running. I immediately tried Doom3 at 1.6K x 1.2k resolution with 4xAA and ultra settings, and boy this baby was "singing"! So far I don't have any problem with this product and I'm very happy. I could have given them "10" if not for the minor hassle of ordering error and the "noise" of this system. I guess I'm getting used to the noise now... my Creative GW S750 speakers pretty much compensate for this drawback! Buttom line comment is this system is recommended for people with extra $$ not brave enough to assemble a custom-made fast rig...