"technical support is awful. would not recommend."2.0 starson by sileni
Pros: System is fast and great for gaming, when it works
Cons: Customer Support is absolutely terrible.
Summary: this computer only worked for 2 months and had a bunch of problems since then, which (as is the norm with most manufacturers) they expected me to troubleshoot. after at least 6 2-hour calls troubleshooting the computer (30 minutes on hold before you even get to speak with a representative) and 2 at homes visits from their technical experts, it didn't boot up anymore and i had to send the computer back for service. they have it for over a month and I still cannot get a status on the computer or when I can expect it back. if you have to call support, expect to be on hold for 30 minutes before you get to speak with a person. i think since they were bought out by Dell, quality has slipped and so has their previous previous relatively decent technical support standards. pretty painful experience overall, and i would not recommend purchasing the computer because of it. oh and they no longer provide email Support - you have to call in.