"Why the low grade for AppleCare?"5.0 starson by joe_suff
Pros: Major upgrades for the same price? Awesome.
Cons: None to speak of.
Summary: I just wanted to comment on CNET's continual dislike of AppleCare, which to me, is completely unfounded. First off, let's straighten out one bit of misinformation presented in the final paragraph of the review: AppleCare for the iMac was not raised from $99 to $169 with this iteration; it has been $169 for a while. The MacMini, on the other hand, used to be $99. Second, AppleCare doesn't just extend the phone service to three years as this article implies, it extends the Genius Bar services as well. Third, to give this product (or all Apple products) such a low grade for customer service and support is completely BS considering the wealth of help that the Genius Bar provides. Where else are you going to get a $1000 logic board repair for only $169 (for three years at that)? Or help with a major hard drive malfunction? Or even simple issues like keyboard malfunctions? Sure, it doesn't cover accidental damage, but if you drop your computer or get it wet, then that's you're own damn fault; you can't expect any company to want to support your mistakes. And not only that, if you walk into any Apple store with a question, the sales associates will be more than willing to waste their time trying to answer your questions. Get that at Best Buy or any other PC distributor? Don't think so. Finally, if you have a major problem and you do live in one of the states that don't yet have an Apple Store, then you can always mail your computer to them. Apple has a great turnaround time.