"Customer Service continues to be the deciding factor."5.0 starson by gimcrackpictures
Pros: Sleek design, SD slot, Gorgeous display, wireless peripherals (go magic mouse!), able to runs OS X (I'm 3 years sober from Windows!)
Cons: Where's the Blu-Ray? I realize there's some corporate/legal thing going on, but seriously apple. If you can't work that into the design, at least give us an HDMI port!
Summary: I'm not so much reviewing this computer, though I just bought a 21.5 inch new iMac and it's spectacular.
My problem is with the so-called "nickel and dime" customer service. My MacBook is now three years old and thanks to the ProCare warranty it's virtually a new machine. In the time I had it the hard drive crashed once, at which point they replaced it, with a bigger drive, repaired the logic board, and replaced the marred topcase. A total of 600 dollars worth of maintenance for the cost of a 150 dollar warranty. I will be a ProCare buyer for life. While I laugh endlessly at my parents being rerouted to some "help" center in Bangladesh. (I have an old college friend who works in one of these places; ask him how much they care about our computers!)