- Average user rating: 3.5 stars out of 5 reviews Back to product review
- My rating: 0 stars
Full user review
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1.0 stars
"Good all-in-one but real bad product for daily use"
Pros: -All in one desktop + wireless + bluetooth + HDMI
-Well designCons: -Heavy
Summary: I bought ASUS Essentio CS5110 since 2009-07-18 from Xujiahui, Shanghai with 4200 RMB.
-Highest temperature on VGA Card > 100 C
-Unreliable to use because computer reset itself when VGA Card high temperature
At the first month i didn't spend time to use this computer because I have to go back to Thailand for 2 weeks and after came back to work in Shanghai, I found sometime computer just restart itself because the VGA Card's temperature is higher than 100 C that I figure out by install Software Hardware Monitor .
I call service center of Summit company where I bought this product from them. He sent junior engineer to fix this problem by replace a new VGA card. It's so funny that I have to told this guy how to open the Desktop's case. By the way after he replace the new one that it still not solved the problem.
Then he let me call to Asus Service Center. Another 2 days the Technician from Asus come to fix the same problem but it's still unsolving. Then he took my computer back to the service center. It's pass 2 weeks then I got the answer from them that they told me 'All of Asus Essentio CS5110 has the same problem with Highest temperature of VGA Card' and all inside staff know this problem.
After here this answered, I feel this problem should be responsible by ASUS designer because there do mistake. Then I have to contact to their customer service again because the service center is not take any action for me to solve or change to other model. Then I have to wait another month because service center said 'We have to send this case to some authorized person'.
Until now 2 months passed I got the final answered from them by 'Nothing' They let me use the old one and don't take any action to solve this product.
Now I try to inform this case to 'China Government Customer Complaint', It might be help or not help me but at least ASUS should take some responsibility for me because of their product is bad quality.
